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Discussion Starter · #1 · (Edited)
You guys may already know this, but today I discovered something that total ruined my morning.


I put my DF on because it was my last ride of the morning and I had to back to the North Shore to go to work. I set my DF to Woburn because I never get anything going towards work. But I can usually get rides to Woburn and that gets me about ½ there.


I get a ping. A pick up in Somerville. On my way to pick up pax I get a phone call.


(Separate note, she had a 2-year-old and was asking if she should bring her car seat. At first I thought it was good of her to check. But then I realized she shouldn’t even need to call. If you have a 2-year-old, bring the car seat. No brainer. I almost cancelled on her. Turns out I should have.)


Once in the car pax tells me she has two stops. First is down the street to drop her daughter off to day care. The drop off was north of pickup, so far so good.


So she goes in to drop off her daughter. Once she gets back in the car, I swipe for her 2nd stop. Centre St. IN JAMAICA PLAIN!!!! There is no way JP is anywhere in the direction of Woburn from Somerville. This leads me to believe that the DF recognized that her first stop was in the direction I needed to go. But it did not take into consideration of her final stop.


Because I didn’t expect this to happen, I never thought to check and make sure her final destination is anywhere near where the DF is set. Because I am not in the habit of kicking people out of my car for my (or Uber’s) mistake, I did take her to her final destination and ended up being 45 minutes late for work (not that anyone noticed).


Has anyone else ever experience this with the DF on? Anyway to work around it? I thought maybe setting the time I need to be at work might be a way, but if it only recognized the first stop, that wouldn’t help either. Or does Uber actually think Somerville to JP is in the direction of Woburn!!
 

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You guys may already know this, but today I discovered something that total ruined my morning.

I put my DF on because it was my last ride of the morning and I had to back to the North Shore to go to work. I set my DF to Woburn because I never get anything going towards work. But I can usually get rides to Woburn and that gets me about ½ there.

I get a ping. A pick up in Somerville. On my way to pick up pax I get a phone call.

(Separate note, she had a 2-year-old and was asking if she should bring her car seat. At first I thought it was good of her to check. But then I realized she shouldn't even need to call. If you have a 2-year-old, bring the car seat. No brainer. I almost cancelled on her. Turns out I should have.)

Once in the car pax tells me she has two stops. First is down the street to drop her daughter off to day care. The drop off was north of pickup, so far so good.

So she goes in to drop off her daughter. Once she gets back in the car, I swipe for her 2nd stop. Centre St. IN JAMAICA PLAIN!!!! There is no way JP is anywhere in the direction of Woburn from Somerville. This leads me to believe that the DF recognized that her first stop was in the direction I needed to go. But it did not take into consideration of her final stop.

Because I didn't expect this to happen, I never thought to check and make sure her final destination is anywhere near where the DF is set. Because I am not in the habit of kicking people out of my car for my (or Uber's) mistake, I did take her to her final destination and ended up being 45 minutes late for work (not that anyone noticed).

Has anyone else ever experience this with the DF on? Anyway to work around it? I thought maybe setting the time I need to be at work might be a way, but if it only recognized the first stop, that wouldn't help either. Or does Uber actually think Somerville to JP is in the direction of Woburn!!
I have had this experience many times. Both Uber and Lyft do not recognize this is an issue. I have contacted both of them to let them know about this, and their responses are the usual canned garbage.

I now apologize to the passenger and explain that Uber/Lyft screwed up again, and I have to be somewhere at a set time, just like them, and end their ride. I then offer to have them wait in the car with me (if it is cold/raining/whatever outside) until their next ride shows up. Some passengers are rude and cuss me out, but I'll live with that 1 star rating because there is no sense in me stressing about getting to where I need to be late.
 

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I have had this experience many times. Both Uber and Lyft do not recognize this is an issue. I have contacted both of them to let them know about this, and their responses are the usual canned garbage.

I now apologize to the passenger and explain that Uber/Lyft screwed up again, and I have to be somewhere at a set time, just like them, and end their ride. I then offer to have them wait in the car with me (if it is cold/raining/whatever outside) until their next ride shows up. Some passengers are rude and cuss me out, but I'll live with that 1 star rating because there is no sense in me stressing about getting to where I need to be late.
You don't get a 1 star if you cancel a ride.
 

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You don't get a 1 star if you cancel a ride.
In Lyft, if you cancel a ride after accepting it, the passenger *can* rate you 1 star. Not sure if it's all the time or only under certain circumstances, but it happened to me when I first started. Passenger put the wrong pickup on the map. I told them to cancel and re-request but they refused so I canceled. My rating then tanked so I emailed Lyft and the rep confirmed the passenger "was able to give me a low rating" but they did reverse it.
 

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Discussion Starter · #6 ·
In Lyft, if you cancel a ride after accepting it, the passenger *can* rate you 1 star. Not sure if it's all the time or only under certain circumstances, but it happened to me when I first started. Passenger put the wrong pickup on the map. I told them to cancel and re-request but they refused so I canceled. My rating then tanked so I emailed Lyft and the rep confirmed the passenger "was able to give me a low rating" but they did reverse it.
This is one of the reasons I didn't cancel on her. It didn't occur to me that her final stop would be in the other direction with the DF on. So I didn't ask and I didn't find out until we were at her first stop and I swiped to see where the final destination was. If I cancelled at that point, she could have rated me.
 

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I have had this experience many times. Both Uber and Lyft do not recognize this is an issue. I have contacted both of them to let them know about this, and their responses are the usual canned garbage.

I now apologize to the passenger and explain that Uber/Lyft screwed up again, and I have to be somewhere at a set time, just like them, and end their ride. I then offer to have them wait in the car with me (if it is cold/raining/whatever outside) until their next ride shows up. Some passengers are rude and cuss me out, but I'll live with that 1 star rating because there is no sense in me stressing about getting to where I need to be late.
When you set the destination you can also pick a time to arrive. Make sure it's not even 15 minutes later, set it to "leave now". Not sure if that solves this problem or not though.
 
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