It’s stupid because I don’t even have the option to text the pax. They can text me but these fools choose to call me most of the time, so I just vocalize loudly “IM DEAF PLEASE TEXT”, hope they understand and then I hang up. When I went to reactivate my driver app the girl told me I have to call ahead and notify my passenger that I have a service dog.
Call ahead. CALL. AHEAD. CALL???????? Am I supposed to flap my hands against the phone so they understand ASL???? Thefuq??? That is not fair or accessible to me, so fuq em I just show up with my dog and ask “have service dog, is ok?” And everyone gives me the thumbs up. I also have a sign that I give the pax saying they can give my dog a head pat or two, and that since I’m deaf they can tap me on the shoulder if they need something. If Lyft has a problem with that, then they need to reinitiate Driver2Pax texting. It’s not cool that I basically have no way of contacting my pax unless they text me first, which has only happened twice now.
I also have only had one issue with a passenger not being cool with my service dog, and that was my bad since I hadn’t vacuumed the back well enough. No issues as a DRIVER, but today I was the passenger and the driver not only tried to refuse me because I’m not making my service dog sit on the floor, but started taking really sharp turns and hurt my service dog in the process after she kept getting thrown into the doors. He’s banned from driving, and I hope he enjoys unemployment as much as I enjoy knowing his day was just ruined. Don’t. Hurt. My. Service. Dog.