Deactivated
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5,898 Posts
It's a blessing in disguise! You're better off getting a job that has employment status.
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2,127 Posts
Excellent Idea
That's what's going on here in Cleveland. They refused to issue me a XL/Select profile even though I've been a driver far longer than the vast majority of drivers who have such a profile. Now I get e-mails crabbing about me not accepting rides and saying I should just log off if I don't want to accept ANYTHING they ping me with. Independent businesses always target a market and don't just accept any old offer. I am vastly cutting down on when I'm online due to this harassment.
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2,868 Posts
You CAN get permanently deactivated for cancelling rides though. If you got contacted about your high cancellation rate previously and didn't improve it that is why you were deactivated.
https://uberpeople.net/threads/letter-from-travis-uber-settlement-deactivation-policy.73814/
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49 Posts
I shouldn't be deactivated for canceling on a rider who was a no show. I waited for 5 minutes then called rider and text with no response. I can't sit all day and wait for them. Besides Supposly now the reason I was deactivated was because my rating was to low and I have bad reviews. My rating last week was 4.95 and I had zero bad reviews. I don't know how Uber gathers info on who to deactivate, but it's not right and makes zero sense.
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841 Posts
Trust me, I have a lot of no show cancellations on a daily basis. this was not the reason you have been deactivated. they warned you and you continued with the same kind of behavior they flagged you for in the first place. you pretty much asked for it.
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49 Posts
Dude, have you even read this thread? I said I RECIEVED A EMAIL ABOUT CANCELING TO MANY RIDES AND AFTER THAT EMAIL I STOPPED CANCELING!! Don't comment on stuff unless you've takin the time to read the thread!
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922 Posts
Write ESCALATE TO OPERATIONS MANAGER in the subject line. Ask in clearly worded language what policy or rule you have broken. Ask them to define the rule that you have broken. If they write back to you that you were warned about cancellations and that you continued the practice, then go to your dashboard on a desktop computer and screenshot your ride history for the past two weeks. Present to them a valid case to be re-considered. If they are saying that you have been cancelling rides and you can document that you have not been cancelling.. provide them with proof. Get in touch with someone beyond the basic customer service level. If you keep getting the same answers from the same person. Do not continue to hit REPLY.. do not. You must create another email that is NOT ATTACHED to the original email - then keep submitting separate emails until you get to someone that has a brain and is willing to look into your situation. Do not submit to your specific service area. Send your emails to other regional support offices. If they are mistaken, someone will fix this. If they have it out for you and they don't want you on the platform for one reason or another then you are shit out of luck. Good Luck.
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2,046 Posts
^^^^^ that's the correct answer... makes zero sense and varies by market. If they need drivers in your market, then you can pretty much get away with murder and get gentle emails about leaving easy earnings behind. If your market is full of ants, then you will get deactivated for whatever...
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712 Posts
escalate and go to the local office
the email and help response can be like debating a brick wall
the email and help response can be like debating a brick wall
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90 Posts
The email support first told me go to my local office, then they told me don't even bother coming to the local office.
I have 1600 trips and a 4.79 rating and I've been driving for about 8 months. Seems like there is no local office here, just a Break Masters, so I might have to drive up to Phoenix. I didn't get timed out before my deactivation, and I was deactivated on a friday night at 2:00 am. I don't know what I'm going to do if I can't get reactivated because I've been relying on this as my income. I just know I didn't do anything to deserve being deactivated like this.
I have 1600 trips and a 4.79 rating and I've been driving for about 8 months. Seems like there is no local office here, just a Break Masters, so I might have to drive up to Phoenix. I didn't get timed out before my deactivation, and I was deactivated on a friday night at 2:00 am. I don't know what I'm going to do if I can't get reactivated because I've been relying on this as my income. I just know I didn't do anything to deserve being deactivated like this.
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841 Posts
this is the exact kind of behavior I referred to. good luck!
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49 Posts
So I just went and checked my trip history and it's showing rides that have been cancelled. If I remember right when a rider cancels a trip it will say " rider canceled" and when a driver cancels it will say " driver canceled".
I noticed that trips that were canceled by the rider just say "canceled" and it doesn't specify who it was canceled by.
I think Uber is thinking I canceled these trips when in fact it was the rider who was canceling them.
I noticed that trips that were canceled by the rider just say "canceled" and it doesn't specify who it was canceled by.
I think Uber is thinking I canceled these trips when in fact it was the rider who was canceling them.
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49 Posts
what kind of behavior are you referring to?
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389 Posts
They did you a favor by deactivating you. It took weeks of trying before they deactivated me!
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49 Posts
Well working for Uber is how I support my family. If Uber wasn't something you wanted to do then why did you sign up?
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389 Posts
What city do you live in? Unless you're in NYC, you're not even making minimum wage with Fuber once you take into consideration dead miles, vehicle depreciation, taxes and of course gas.
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49 Posts
Well my car is payed off so I really don't care about depreciation or miles. And I average anywhere between 25 and 30 MPG so gas isn't a big deal. But I can see where you're coming from and Uber probably isn't ideal for everyone.
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