[UberOk]

I was just permanently deactivated for not accepting rides! I thought they couldn't do this anymore? It was my understanding that I could be deactivated for canceling rides, but not for not excepting them?

 

[UberOk]

You thought wrong. Everyone is trying to equate a settlement agreement, which has not been approved by the court, in two states to mean it is universally applicable. Uber can still deactivate you for the reasons specified in its listed deactivation policy.

This is there policy:

High acceptance rates are a critical part of reliable, high-quality service, but not accepting trip requests does not lead to permanent deactivation.

Consistently accepting trip requests helps maximize earnings for drivers and keeps the system running smoothly. We know that sometimes things come up that prevent you from accepting every trip request, but not accepting dispatches causes delays and degrades the reliability of the system.

If you are consistently not accepting trip requests, we will notify you that your ability to remain online may be at risk. If your acceptance rate does not improve, you may temporarily be logged out of the app for a limited period of time.

 

[UberOk]

This is there policy:

High acceptance rates are a critical part of reliable, high-quality service, but not accepting trip requests does not lead to permanent deactivation.

Consistently accepting trip requests helps maximize earnings for drivers and keeps the system running smoothly. We know that sometimes things come up that prevent you from accepting every trip request, but not accepting dispatches causes delays and degrades the reliability of the system.

If you are consistently not accepting trip requests, we will notify you that your ability to remain online may be at risk. If your acceptance rate does not improve, you may temporarily be logged out of the app for a limited period of time.

Unless I'm missing something I don't see where it says I can be permanently deactivated for this? https://www.uber.com/legal/deactivation-policy/us/

 

[UberOk]

Can you post the e-Mail or text that Uber sent to you? Did it state cancellations or non-acceptance? If cancellations, Uber still de-activates for that.

Thank you for taking the time to write in. This is Laura from Uber Support, it's a pleasure to help you today. I do understand that you cannot access to your account. I'm going to help you with it.

I was verifying and I found out that your account has been permanently deactivated because you didn't accept a lot of trips, I hope you can understand us, those are the Uber policy.

Please don't hesitate to reach out if you have any other questions or concerns. We're here to help.

Kind regards,

Laura Vargas
help.uber.com

 

[UberOk]

So , why you wouldn't except rides?

Because on the weekends I drive a SUV and just except uberXL and uberSelect request.

 

[UberOk]

An outsourced CSR with a command of the English Language that approaches that of a third-grader answered your query. I would re-submit it with the quote from Uber's policy. If you receive the same answer, put PLEASE ESCALATE in the subject line.

Now they're saying its to do with my cancellation rate too. Before I knew canceling rides could get me deactivated I just canceled them. About two weeks ago they sent me a email stating that I could be deactivated for canceling rides, but ever since I got that email I haven't canceled anything. So who knows, guess I'll give Lyft a try.

 

[UberOk]

I just find it funny that at first they're saying I was deactivated for not excepting rides and once I send them the policy that states I can't be deactivated for that they now switch things up and say it's for canceling rides too.

 

[UberOk]

Wow , I'm thinking of buying XL type truck , so that means that I need to except all the X riders? what % of XL you get?

It depends what market you're in. Some markets you can get them to set you up to just receive XL and Select request. Unfortunately the market I'm in doesn't offer this.

On the weekends I get a pretty good % of XL request, but not so much during the week. That's why I use my car during the week.

 

[UberOk]

I'm in NYC , what truck do you drive?

Cadillac Escalade.

 

[UberOk]

I would opt out of uber X if you have an expensive car. It's difficult, but it's possible. If you can't opt out in your market, than you know what you're getting into when you log in and you do have a quasi obligation to accept rides (otherwise log off).

Otherwise, if you're going to not accept rides and cancel others, I can see why Uber might not think you're a good partner. I'm not taking their side, but I can see where they're coming from.

I know people are going to flame me for what I wrote because they're going to say they are an independent contractor and have every right to pick and choose their rides. And that may be true, but then Uber has every right to deactivate you (at will employment) if you are causing an issue for their customers (not accepting rides makes longer wait times and canceling rides leads to irate customers).

If the system isn't mutually beneficial, then just don't log on.

The thing is I stopped canceling rides when they emailed me and told me I can be deactivated for doing so. The last time I canceled a ride is because the person was a no show. I would think it's a little unfair for uber to deactivate someone based on the fact they canceled a ride because the person was a no show and the driver made attempts to contact the rider before cancelling.

Per Ubers policy I can't be deactivated for not accepting rides. And the reason they deactivated was for this reason.

 

[UberOk]

You CAN get permanently deactivated for cancelling rides though. If you got contacted about your high cancellation rate previously and didn't improve it that is why you were deactivated.
https://uberpeople.net/threads/letter-from-travis-uber-settlement-deactivation-policy.73814/

I shouldn't be deactivated for canceling on a rider who was a no show. I waited for 5 minutes then called rider and text with no response. I can't sit all day and wait for them. Besides Supposly now the reason I was deactivated was because my rating was to low and I have bad reviews. My rating last week was 4.95 and I had zero bad reviews. I don't know how Uber gathers info on who to deactivate, but it's not right and makes zero sense.

 

[UberOk]

Trust me, I have a lot of no show cancellations on a daily basis. this was not the reason you have been deactivated. they warned you and you continued with the same kind of behavior they flagged you for in the first place. you pretty much asked for it.

Dude, have you even read this thread? I said I RECIEVED A EMAIL ABOUT CANCELING TO MANY RIDES AND AFTER THAT EMAIL I STOPPED CANCELING!! Don't comment on stuff unless you've takin the time to read the thread!

 

[UberOk]

So I just went and checked my trip history and it's showing rides that have been cancelled. If I remember right when a rider cancels a trip it will say " rider canceled" and when a driver cancels it will say " driver canceled".

I noticed that trips that were canceled by the rider just say "canceled" and it doesn't specify who it was canceled by.

I think Uber is thinking I canceled these trips when in fact it was the rider who was canceling them.

 

[UberOk]

this is the exact kind of behavior I referred to. good luck!

what kind of behavior are you referring to?

 

[UberOk]

They did you a favor by deactivating you. It took weeks of trying before they deactivated me!

Well working for Uber is how I support my family. If Uber wasn't something you wanted to do then why did you sign up?

 

[UberOk]

What city do you live in? Unless you're in NYC, you're not even making minimum wage with Fuber once you take into consideration dead miles, vehicle depreciation, taxes and of course gas.

Well my car is payed off so I really don't care about depreciation or miles. And I average anywhere between 25 and 30 MPG so gas isn't a big deal. But I can see where you're coming from and Uber probably isn't ideal for everyone.

 

[UberOk]

Well I was reactivated today! Thanks everyone for the advice!

 

[UberOk]

So, I got reactivated last Monday and today I woke up and my account was deactivated again. The email said it was do to canceling to many rides, but I hadn't canceled any rides. Has this ever happened to anyone before?

I'm not sure if there's some kind of glitch in Ubers system or what, but this doesn't make sense. Luckily it's Sunday and I didn't plan on working today, but if they would have deactivated me on a Friday or Saturday I would have been pissed. I lost hundreds of dollars last weekend because of their mistake.

 

[UberOk]

Can you explain in detail that process? Inquiring minds want to know.

Well basically the reason they gave for deactivating me wasn't true so in my opinion they had no other choice, but to reactivate me.

 

[UberOk]

Now they're saying it's because of my rating! My rating is 4.89 lol. Guess I'm going to have to make another trip to the office. Wish Uber was just a part time gig and I could just dump it and find something else, but unfortunately it's all I got for the time being.