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Discussion Starter · #1 ·
I was just permanently deactivated for not accepting rides! I thought they couldn't do this anymore? It was my understanding that I could be deactivated for canceling rides, but not for not excepting them?
 

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You thought wrong. Everyone is trying to equate a settlement agreement, which has not been approved by the court, in two states to mean it is universally applicable. Uber can still deactivate you for the reasons specified in its listed deactivation policy.
 

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Discussion Starter · #3 ·
You thought wrong. Everyone is trying to equate a settlement agreement, which has not been approved by the court, in two states to mean it is universally applicable. Uber can still deactivate you for the reasons specified in its listed deactivation policy.
This is there policy:

High acceptance rates are a critical part of reliable, high-quality service, but not accepting trip requests does not lead to permanent deactivation.

Consistently accepting trip requests helps maximize earnings for drivers and keeps the system running smoothly. We know that sometimes things come up that prevent you from accepting every trip request, but not accepting dispatches causes delays and degrades the reliability of the system.

If you are consistently not accepting trip requests, we will notify you that your ability to remain online may be at risk. If your acceptance rate does not improve, you may temporarily be logged out of the app for a limited period of time.
 

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Discussion Starter · #4 ·
This is there policy:

High acceptance rates are a critical part of reliable, high-quality service, but not accepting trip requests does not lead to permanent deactivation.

Consistently accepting trip requests helps maximize earnings for drivers and keeps the system running smoothly. We know that sometimes things come up that prevent you from accepting every trip request, but not accepting dispatches causes delays and degrades the reliability of the system.

If you are consistently not accepting trip requests, we will notify you that your ability to remain online may be at risk. If your acceptance rate does not improve, you may temporarily be logged out of the app for a limited period of time.
Unless I'm missing something I don't see where it says I can be permanently deactivated for this? https://www.uber.com/legal/deactivation-policy/us/
 

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Can you post the e-Mail or text that Uber sent to you? Did it state cancellations or non-acceptance? If cancellations, Uber still de-activates for that.
 

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Discussion Starter · #6 ·
Can you post the e-Mail or text that Uber sent to you? Did it state cancellations or non-acceptance? If cancellations, Uber still de-activates for that.
Thank you for taking the time to write in. This is Laura from Uber Support, it's a pleasure to help you today. I do understand that you cannot access to your account. I'm going to help you with it.

I was verifying and I found out that your account has been permanently deactivated because you didn't accept a lot of trips, I hope you can understand us, those are the Uber policy.

Please don't hesitate to reach out if you have any other questions or concerns. We're here to help.

Kind regards,

Laura Vargas
help.uber.com
 

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An outsourced CSR with a command of the English Language that approaches that of a third-grader answered your query. I would re-submit it with the quote from Uber's policy. If you receive the same answer, put PLEASE ESCALATE in the subject line.
 

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Discussion Starter · #10 ·
An outsourced CSR with a command of the English Language that approaches that of a third-grader answered your query. I would re-submit it with the quote from Uber's policy. If you receive the same answer, put PLEASE ESCALATE in the subject line.
Now they're saying its to do with my cancellation rate too. Before I knew canceling rides could get me deactivated I just canceled them. About two weeks ago they sent me a email stating that I could be deactivated for canceling rides, but ever since I got that email I haven't canceled anything. So who knows, guess I'll give Lyft a try.
 

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Discussion Starter · #12 ·
I just find it funny that at first they're saying I was deactivated for not excepting rides and once I send them the policy that states I can't be deactivated for that they now switch things up and say it's for canceling rides too.
 

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Discussion Starter · #13 ·
Wow , I'm thinking of buying XL type truck , so that means that I need to except all the X riders? what % of XL you get?
It depends what market you're in. Some markets you can get them to set you up to just receive XL and Select request. Unfortunately the market I'm in doesn't offer this.

On the weekends I get a pretty good % of XL request, but not so much during the week. That's why I use my car during the week.
 

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It depends what market you're in. Some markets you can get them to set you up to just receive XL and Select request. Unfortunately the market I'm in doesn't offer this.

On the weekends I get a pretty good % of XL request, but not so much during the week. That's why I use my car during the week.
I'm in NYC , what truck do you drive?
 

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I would opt out of uber X if you have an expensive car. It's difficult, but it's possible. If you can't opt out in your market, than you know what you're getting into when you log in and you do have a quasi obligation to accept rides (otherwise log off).

Otherwise, if you're going to not accept rides and cancel others, I can see why Uber might not think you're a good partner. I'm not taking their side, but I can see where they're coming from.

I know people are going to flame me for what I wrote because they're going to say they are an independent contractor and have every right to pick and choose their rides. And that may be true, but then Uber has every right to deactivate you (at will employment) if you are causing an issue for their customers (not accepting rides makes longer wait times and canceling rides leads to irate customers).

If the system isn't mutually beneficial, then just don't log on. :)
 

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This is there policy:

High acceptance rates are a critical part of reliable, high-quality service, but not accepting trip requests does not lead to permanent deactivation.

Consistently accepting trip requests helps maximize earnings for drivers and keeps the system running smoothly. We know that sometimes things come up that prevent you from accepting every trip request, but not accepting dispatches causes delays and degrades the reliability of the system.

If you are consistently not accepting trip requests, we will notify you that your ability to remain online may be at risk. If your acceptance rate does not improve, you may temporarily be logged out of the app for a limited period of time.
Yup, I read it. I suppose I should have said temporary deactivation or time out, although Uber leaves out how long it will lock you out. Conceivably, they could lock you out for a long time but not permanently.
 

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Discussion Starter · #19 ·
I would opt out of uber X if you have an expensive car. It's difficult, but it's possible. If you can't opt out in your market, than you know what you're getting into when you log in and you do have a quasi obligation to accept rides (otherwise log off).

Otherwise, if you're going to not accept rides and cancel others, I can see why Uber might not think you're a good partner. I'm not taking their side, but I can see where they're coming from.

I know people are going to flame me for what I wrote because they're going to say they are an independent contractor and have every right to pick and choose their rides. And that may be true, but then Uber has every right to deactivate you (at will employment) if you are causing an issue for their customers (not accepting rides makes longer wait times and canceling rides leads to irate customers).

If the system isn't mutually beneficial, then just don't log on. :)
The thing is I stopped canceling rides when they emailed me and told me I can be deactivated for doing so. The last time I canceled a ride is because the person was a no show. I would think it's a little unfair for uber to deactivate someone based on the fact they canceled a ride because the person was a no show and the driver made attempts to contact the rider before cancelling.

Per Ubers policy I can't be deactivated for not accepting rides. And the reason they deactivated was for this reason.
 
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