Got deactivated on Monday because a rider commented that I "was not the driver in the photo" which of course is stupid. Got a long email from lyft saying I cannot let someone else drive my car blah blah blah. No chance to appeal or explain before deactivation. I've sent multiple emails, I've contacted support on Facebook and Twitter and no formal response other than via Twitter I was "assured" notes were added to my account and it was "in the right hands". Has anyone else had this issue and what have they done to resolve it? I had respect for lyft before this but I'm appalled at the way this has been handled. Is it possible this rider scammed them for a free ride?