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Discussion Starter · #1 ·
Get ready for mothers with kids too young to ride without a child seat now. The Uber push almost seems, organised.

Little does this woman know, the Taxi driver most likely will move over to Uber, if he doesn't already drive.
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Customer fury at Gold Coast Cabs driver allegedly trying to extort overpriced fare
98c45ebc34516420db302403208782a9.jpg

A FUMING Gold Coast Cabs customer is alleging driver "extortion", saying she was kicked out for not agreeing to an overpriced un-metered fee upfront.

A FUMING Gold Coast Cabs customer is alleging driver "extortion", saying she was kicked out for not agreeing to an overpriced un-metered fee upfront.

Pacific Pines mother Kerry Brammer and husband Shane hopped in a taxi van at The Star casino rank at 11pm Saturday, requesting a trip to their car parked in Main Beach.

She said the driver asked those in the taxi queue if anyone else was going to Main Beach and four people jumped in, agreeing to split the fare.

011c4b1289aecff5365cc8c3b571f8c9.jpg

Pacific Pines mother and accountant Kerry Brammer with daughter Madi Brammer (2) - Kerry has complained to Gold Coast Cabs about a driver who she alleges set an overpriced unmetered fare and then kicked her out for not agreeing to it. Photo by Richard Gosling

"The driver departed the casino without starting the fare meter," Mrs Brammer claimed, adding he suggested $10 each, or $60 in total.

"We all told him 'No' and asked repeatedly for him to put the meter on," Mrs Brammer said, knowing the fare was typically about $20.

The driver then said he would do it for $50 or take them back to the casino taxi rank and they again refused, she said.

"He said it was either $50 or we could get out."

The driver, who was a few blocks into the trip, did a U-turn and took them back to the casino cab rank, asking them all to get out.

Mrs Brammer said she was furious, having waited for 15 minutes in the queue only to find herself at the back of it once more.

Mrs Brammer and her husband eventually caught a different Gold Coast Cabs car to their destination, costing $20.70.

"This was only the third time we've been out for dinner since our daughter was born two years ago," she said. "Thanks to this driver, it ruined our night."

Mrs Brammer has complained on the phone and in writing to Gold Coast Cabs.

A spokesman for the company said it was investigating the allegation.

The driver had been "spoken to" but not stood down.

fdcf146047ebb8c7e51b921a57fe7f7e.jpg

Mrs Brammer plans to download the Uber app after her recent Gold Coast Cabs experience. (AP Photo/Eric Risberg, File)
"Gold Coast Cabs want to point out they see it as a plus a customer can call directly to complain," the spokesman said.

But Mrs Brammer wasn't satisfied with that either - when she called to complain she was put on hold for six minutes with no music before being asked by an automated service to leave a message.

No one called back. She plans to download Uber's app.

Cabbies are obliged to use the meter but can negotiate a fare with customers if both agree. A Gold Coast Cabs spokesman said the practice was not encouraged.

YOUR TAXI RIGHTS

Taxi passenger are entitled to:

- refuse multiple hiring or share riding of their taxi;

- be charged the correct fare (which includes flagfall, tolls and booking fee) and receive correct change;

- request a receipt;

- choose the route.

Taxi drivers are supposed to:

- be courteous to passengers;

- deactivate the taxi meter when arriving at the

destination and reset it after completing the trip payment.

Source: Department of Transport and Main Roads' Taxi Users Guide

 

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What do you mean get ready? It happens to me almost on a daily basis. Where do we stand on the incorrect restraint for a child under 7?? I'll try to decipher between faci and fiction in the comments...
 

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The taxi industry makes Uber look good. A huge amount of passengers I pick up who say they can't stand taxi drivers. They need to stop ripping people off and be more courteous. Not that I care, more riders for the GC
 

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Discussion Starter · #4 ·
What do you mean get ready? It happens to me almost on a daily basis. Where do we stand on the incorrect restraint for a child under 7?? I'll try to decipher between faci and fiction in the comments...
Last time I took some woman with 2 young girls who where brats. They might have been just old enough but kids too small are a no go for me anymore.

I have to say I get an allergic reaction to kids lol.
 

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No surprise.
Has happened too me more than once.
Most recent time was when i had too get a cab,uber xl had not come too brissy yet.
Had 2 rather large boxes from kmart, got in a maxi at the cab rank and he informed me he was going too charge me a $15 booking fee, i told him NO you cant charge that unless i specificity request a maxi to which he told me oh well u dont really have a choice but to pay it do you(looking at the boxes).
I quickly told him um look if u like ill get a station wagon if u dont want the fare.
He quickly backed down and didnt charge the $15 extra.
Awkward drive home tho.
 

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Get ready for mothers with kids too young to ride without a child seat now. The Uber push almost seems, organised.

Little does this woman know, the Taxi driver most likely will move over to Uber, if he doesn't already drive.
-------------------------------------------------------------------------------------------------------------------------------

Customer fury at Gold Coast Cabs driver allegedly trying to extort overpriced fare
View attachment 144502
A FUMING Gold Coast Cabs customer is alleging driver "extortion", saying she was kicked out for not agreeing to an overpriced un-metered fee upfront.

A FUMING Gold Coast Cabs customer is alleging driver "extortion", saying she was kicked out for not agreeing to an overpriced un-metered fee upfront.

Pacific Pines mother Kerry Brammer and husband Shane hopped in a taxi van at The Star casino rank at 11pm Saturday, requesting a trip to their car parked in Main Beach.

She said the driver asked those in the taxi queue if anyone else was going to Main Beach and four people jumped in, agreeing to split the fare.

View attachment 144503
Pacific Pines mother and accountant Kerry Brammer with daughter Madi Brammer (2) - Kerry has complained to Gold Coast Cabs about a driver who she alleges set an overpriced unmetered fare and then kicked her out for not agreeing to it. Photo by Richard Gosling

"The driver departed the casino without starting the fare meter," Mrs Brammer claimed, adding he suggested $10 each, or $60 in total.

"We all told him 'No' and asked repeatedly for him to put the meter on," Mrs Brammer said, knowing the fare was typically about $20.

The driver then said he would do it for $50 or take them back to the casino taxi rank and they again refused, she said.

"He said it was either $50 or we could get out."

The driver, who was a few blocks into the trip, did a U-turn and took them back to the casino cab rank, asking them all to get out.

Mrs Brammer said she was furious, having waited for 15 minutes in the queue only to find herself at the back of it once more.

Mrs Brammer and her husband eventually caught a different Gold Coast Cabs car to their destination, costing $20.70.

"This was only the third time we've been out for dinner since our daughter was born two years ago," she said. "Thanks to this driver, it ruined our night."

Mrs Brammer has complained on the phone and in writing to Gold Coast Cabs.

A spokesman for the company said it was investigating the allegation.

The driver had been "spoken to" but not stood down.

View attachment 144504
Mrs Brammer plans to download the Uber app after her recent Gold Coast Cabs experience. (AP Photo/Eric Risberg, File)
"Gold Coast Cabs want to point out they see it as a plus a customer can call directly to complain," the spokesman said.

But Mrs Brammer wasn't satisfied with that either - when she called to complain she was put on hold for six minutes with no music before being asked by an automated service to leave a message.

No one called back. She plans to download Uber's app.

Cabbies are obliged to use the meter but can negotiate a fare with customers if both agree. A Gold Coast Cabs spokesman said the practice was not encouraged.

YOUR TAXI RIGHTS

Taxi passenger are entitled to:

- refuse multiple hiring or share riding of their taxi;

- be charged the correct fare (which includes flagfall, tolls and booking fee) and receive correct change;

- request a receipt;

- choose the route.

Taxi drivers are supposed to:

- be courteous to passengers;

- deactivate the taxi meter when arriving at the

destination and reset it after completing the trip payment.

Source: Department of Transport and Main Roads' Taxi Users Guide

Wait, she didn't want to pay $10.00 so she wound up paying $20.00?
 

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Premium Member
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1,357 Posts
Discussion Starter · #7 ·
Its just a matter of time until the dodgy antics of the Taxi industry gets flipped over to Ubers side. Thats what happens when you push people to work for peanuts and then try and reduce those peanuts.

Uber advertising on Gumtree again with the "Affordable" focus. Only way to make it affordable to the poor is to charge less, pay less but still push drivers to pay for mints and water as extras.

Screenshot_20170802-105430.png
 

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My heart really goes out to husband Shane......
I mean, looking at wife (and accountant!) Kerry, he was obviously off his face when young Madi was conceived.
I feel that little Madi is likely to grow up an only child.

This reminds me of that joke about the woman walking down the street with two daughters of obviously different ages and and being asked if the children were twins. A long time ago I told this joke to my very gorgeous friend Sally J, who was very broad minded and receptive. We were working in different roles in the same office and were 'in cahoots' so to speak :D but had not yet had time to ask about and discover each others background(s).

After telling her the joke, she told me she had an identical twin sister and she wondered if I had already known and why it had taken so long to broach (and approach) the subject.......anyway, if you are ready this Sal; perhaps we might get together and talk ol' times and live new times.

Sorry, ......back to Kerry the accountant and the taxi situation. There are a couple of things in this story that concern me. First of all, they were traveling from the Star Casino to their car in Main Beach. Now, I may have missed it, but there has been no mention of any baby sitting arrangements for young Madi.

I am picturing these two - Shane and Kerry (the accountant!) at the casino trying to win back clients funds that they have squandered on scratchies and cask wine. They have left it until the last minute. It is July 31st and taxes need to be remitted!

So desperate are they to recoup their clients funds, that they cannot afford a baby sitter. Obviously, poor little Madi is the real victim here. She has been left strapped in the car seat at Main Beach. She has probably been left there for hours. Discarded but trapped, probably soiled herself and certainly scared half out of her wits. The poor little girl is traumatised.

And so, when Kerry (the accountant!) and simpleton Shane finally stagger out of the casino in the early hours of the morning, totally legless from the free booze the casino has been encouraging them to pour down their throats, it suddenly occurs to them that they had forgotten little Madi, and that they now don't have two bob to rub together. Suddenly the expectation of breaking the bank at the casino turns to the grim reality that, they are in more than a little trouble. Little Madi is the first priority as they do not want their pictures splashed across the papers as the latest casino parent deadbeats.

An easy target is required......oh look....there's a cabbie, a guy who is out busting his a*rse trying to earn a crust and look after his kids.......

The comical part of this story is where Mrs Brammer (no longer Kerry, that is too soft), yes Mrs Brammer (!) when she called to complain she was put on hold for six minutes with no music before being asked by an automated service to leave a message.

With NO MUSIC! This just defies belief! Six minutes with no music!! God almighty, is there anything, I mean anything, that could be so cruel?

But then....

No one called back!!

She plans to download Über's app. :):)
Good luck when she tries to call Über's 'customer service'.

And so, I am not sure where Kerry (the accountant!) works, but for those of you who may get a request from a Kerry B in Pacific Pines or surrounds, I would be very, very apprehensive. :(
 

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My heart really goes out to husband Shane......
I mean, looking at wife (and accountant!) Kerry, he was obviously off his face when young Madi was conceived.
I feel that little Madi is likely to grow up an only child.

This reminds me of that joke about the woman walking down the street with two daughters of obviously different ages and and being asked if the children were twins. A long time ago I told this joke to my very gorgeous friend Sally J, who was very broad minded and receptive. We were working in different roles in the same office and were 'in cahoots' so to speak :D but had not yet had time to ask about and discover each others background(s).

After telling her the joke, she told me she had an identical twin sister and she wondered if I had already known and why it had taken so long to broach (and approach) the subject.......anyway, if you are ready this Sal; perhaps we might get together and talk ol' times and live new times.

Sorry, ......back to Kerry the accountant and the taxi situation. There are a couple of things in this story that concern me. First of all, they were traveling from the Star Casino to their car in Main Beach. Now, I may have missed it, but there has been no mention of any baby sitting arrangements for young Madi.

I am picturing these two - Shane and Kerry (the accountant!) at the casino trying to win back clients funds that they have squandered on scratchies and cask wine. They have left it until the last minute. It is July 31st and taxes need to be remitted!

So desperate are they to recoup their clients funds, that they cannot afford a baby sitter. Obviously, poor little Madi is the real victim here. She has been left strapped in the car seat at Main Beach. She has probably been left there for hours. Discarded but trapped, probably soiled herself and certainly scared half out of her wits. The poor little girl is traumatised.

And so, when Kerry (the accountant!) and simpleton Shane finally stagger out of the casino in the early hours of the morning, totally legless from the free booze the casino has been encouraging them to pour down their throats, it suddenly occurs to them that they had forgotten little Madi, and that they now don't have two bob to rub together. Suddenly the expectation of breaking the bank at the casino turns to the grim reality that, they are in more than a little trouble. Little Madi is the first priority as they do not want their pictures splashed across the papers as the latest casino parent deadbeats.

An easy target is required......oh look....there's a cabbie, a guy who is out busting his a*rse trying to earn a crust and look after his kids.......

The comical part of this story is where Mrs Brammer (no longer Kerry, that is too soft), yes Mrs Brammer (!) when she called to complain she was put on hold for six minutes with no music before being asked by an automated service to leave a message.

With NO MUSIC! This just defies belief! Six minutes with no music!! God almighty, is there anything, I mean anything, that could be so cruel?

But then....

No one called back!!

She plans to download Über's app. :):)
Good luck when she tries to call Über's 'customer service'.

And so, I am not sure where Kerry (the accountant!) works, but for those of you who may get a request from a Kerry B in Pacific Pines or surrounds, I would be very, very apprehensive. :(
That is the weirdest longest comment I've ever seen. How long did it take you to type that? Lol
 

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Premium Member
Joined
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395 Posts
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My heart really goes out to husband Shane......
I mean, looking at wife (and accountant!) Kerry, he was obviously off his face when young Madi was conceived.
I feel that little Madi is likely to grow up an only child.

This reminds me of that joke about the woman walking down the street with two daughters of obviously different ages and and being asked if the children were twins. A long time ago I told this joke to my very gorgeous friend Sally J, who was very broad minded and receptive. We were working in different roles in the same office and were 'in cahoots' so to speak :D but had not yet had time to ask about and discover each others background(s).

After telling her the joke, she told me she had an identical twin sister and she wondered if I had already known and why it had taken so long to broach (and approach) the subject.......anyway, if you are ready this Sal; perhaps we might get together and talk ol' times and live new times.

Sorry, ......back to Kerry the accountant and the taxi situation. There are a couple of things in this story that concern me. First of all, they were traveling from the Star Casino to their car in Main Beach. Now, I may have missed it, but there has been no mention of any baby sitting arrangements for young Madi.

I am picturing these two - Shane and Kerry (the accountant!) at the casino trying to win back clients funds that they have squandered on scratchies and cask wine. They have left it until the last minute. It is July 31st and taxes need to be remitted!

So desperate are they to recoup their clients funds, that they cannot afford a baby sitter. Obviously, poor little Madi is the real victim here. She has been left strapped in the car seat at Main Beach. She has probably been left there for hours. Discarded but trapped, probably soiled herself and certainly scared half out of her wits. The poor little girl is traumatised.

And so, when Kerry (the accountant!) and simpleton Shane finally stagger out of the casino in the early hours of the morning, totally legless from the free booze the casino has been encouraging them to pour down their throats, it suddenly occurs to them that they had forgotten little Madi, and that they now don't have two bob to rub together. Suddenly the expectation of breaking the bank at the casino turns to the grim reality that, they are in more than a little trouble. Little Madi is the first priority as they do not want their pictures splashed across the papers as the latest casino parent deadbeats.

An easy target is required......oh look....there's a cabbie, a guy who is out busting his a*rse trying to earn a crust and look after his kids.......

The comical part of this story is where Mrs Brammer (no longer Kerry, that is too soft), yes Mrs Brammer (!) when she called to complain she was put on hold for six minutes with no music before being asked by an automated service to leave a message.

With NO MUSIC! This just defies belief! Six minutes with no music!! God almighty, is there anything, I mean anything, that could be so cruel?

But then....

No one called back!!

She plans to download Über's app. :):)
Good luck when she tries to call Über's 'customer service'.

And so, I am not sure where Kerry (the accountant!) works, but for those of you who may get a request from a Kerry B in Pacific Pines or surrounds, I would be very, very apprehensive. :(
Wtf
 

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My heart really goes out to husband Shane......
I mean, looking at wife (and accountant!) Kerry, he was obviously off his face when young Madi was conceived.
I feel that little Madi is likely to grow up an only child.

This reminds me of that joke about the woman walking down the street with two daughters of obviously different ages and and being asked if the children were twins. A long time ago I told this joke to my very gorgeous friend Sally J, who was very broad minded and receptive. We were working in different roles in the same office and were 'in cahoots' so to speak :D but had not yet had time to ask about and discover each others background(s).

After telling her the joke, she told me she had an identical twin sister and she wondered if I had already known and why it had taken so long to broach (and approach) the subject.......anyway, if you are ready this Sal; perhaps we might get together and talk ol' times and live new times.

Sorry, ......back to Kerry the accountant and the taxi situation. There are a couple of things in this story that concern me. First of all, they were traveling from the Star Casino to their car in Main Beach. Now, I may have missed it, but there has been no mention of any baby sitting arrangements for young Madi.

I am picturing these two - Shane and Kerry (the accountant!) at the casino trying to win back clients funds that they have squandered on scratchies and cask wine. They have left it until the last minute. It is July 31st and taxes need to be remitted!

So desperate are they to recoup their clients funds, that they cannot afford a baby sitter. Obviously, poor little Madi is the real victim here. She has been left strapped in the car seat at Main Beach. She has probably been left there for hours. Discarded but trapped, probably soiled herself and certainly scared half out of her wits. The poor little girl is traumatised.

And so, when Kerry (the accountant!) and simpleton Shane finally stagger out of the casino in the early hours of the morning, totally legless from the free booze the casino has been encouraging them to pour down their throats, it suddenly occurs to them that they had forgotten little Madi, and that they now don't have two bob to rub together. Suddenly the expectation of breaking the bank at the casino turns to the grim reality that, they are in more than a little trouble. Little Madi is the first priority as they do not want their pictures splashed across the papers as the latest casino parent deadbeats.

An easy target is required......oh look....there's a cabbie, a guy who is out busting his a*rse trying to earn a crust and look after his kids.......

The comical part of this story is where Mrs Brammer (no longer Kerry, that is too soft), yes Mrs Brammer (!) when she called to complain she was put on hold for six minutes with no music before being asked by an automated service to leave a message.

With NO MUSIC! This just defies belief! Six minutes with no music!! God almighty, is there anything, I mean anything, that could be so cruel?

But then....

No one called back!!

She plans to download Über's app. :):)
Good luck when she tries to call Über's 'customer service'.

And so, I am not sure where Kerry (the accountant!) works, but for those of you who may get a request from a Kerry B in Pacific Pines or surrounds, I would be very, very apprehensive. :(
Well said, totally agree JG...
 

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Premium Member
Joined
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9,341 Posts
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My heart really goes out to husband Shane......
I mean, looking at wife (and accountant!) Kerry, he was obviously off his face when young Madi was conceived.
I feel that little Madi is likely to grow up an only child.

This reminds me of that joke about the woman walking down the street with two daughters of obviously different ages and and being asked if the children were twins. A long time ago I told this joke to my very gorgeous friend Sally J, who was very broad minded and receptive. We were working in different roles in the same office and were 'in cahoots' so to speak :D but had not yet had time to ask about and discover each others background(s).

After telling her the joke, she told me she had an identical twin sister and she wondered if I had already known and why it had taken so long to broach (and approach) the subject.......anyway, if you are ready this Sal; perhaps we might get together and talk ol' times and live new times.

Sorry, ......back to Kerry the accountant and the taxi situation. There are a couple of things in this story that concern me. First of all, they were traveling from the Star Casino to their car in Main Beach. Now, I may have missed it, but there has been no mention of any baby sitting arrangements for young Madi.

I am picturing these two - Shane and Kerry (the accountant!) at the casino trying to win back clients funds that they have squandered on scratchies and cask wine. They have left it until the last minute. It is July 31st and taxes need to be remitted!

So desperate are they to recoup their clients funds, that they cannot afford a baby sitter. Obviously, poor little Madi is the real victim here. She has been left strapped in the car seat at Main Beach. She has probably been left there for hours. Discarded but trapped, probably soiled herself and certainly scared half out of her wits. The poor little girl is traumatised.

And so, when Kerry (the accountant!) and simpleton Shane finally stagger out of the casino in the early hours of the morning, totally legless from the free booze the casino has been encouraging them to pour down their throats, it suddenly occurs to them that they had forgotten little Madi, and that they now don't have two bob to rub together. Suddenly the expectation of breaking the bank at the casino turns to the grim reality that, they are in more than a little trouble. Little Madi is the first priority as they do not want their pictures splashed across the papers as the latest casino parent deadbeats.

An easy target is required......oh look....there's a cabbie, a guy who is out busting his a*rse trying to earn a crust and look after his kids.......

The comical part of this story is where Mrs Brammer (no longer Kerry, that is too soft), yes Mrs Brammer (!) when she called to complain she was put on hold for six minutes with no music before being asked by an automated service to leave a message.

With NO MUSIC! This just defies belief! Six minutes with no music!! God almighty, is there anything, I mean anything, that could be so cruel?

But then....

No one called back!!

She plans to download Über's app. :):)
Good luck when she tries to call Über's 'customer service'.

And so, I am not sure where Kerry (the accountant!) works, but for those of you who may get a request from a Kerry B in Pacific Pines or surrounds, I would be very, very apprehensive. :(
It's great to have you and your literary masterpieces back, Who is John Galt?

Sounds like Surge Pricing, maybe Taxi's were trying to compete on that same level playing field Uber think they are on?
Like a combination of surge pricing and UberPOOL.
 

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Like a combination of surge pricing and UberPOOL.
There is definitely more to this story! No way would I agree to having anyone else in the cab, she obviously wanted the chance at saving on the fare by hopefully splitting it. There is no effective way to split the fare then the driver is left with neither party wanting to be responsible for the bulk of the fare and usually driver gets duped.
 

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9,959 Posts
Wait, she didn't want to pay $10.00 so she wound up paying $20.00?
Would've been about $16.60 for her & hubby in a six pax $50 fare-share. Instead, they paid $20.70. - some "accountant"!
If she's that stingy, the tram would've been way cheaper again, but maybe too lazy, (or was too pissed?) to walk a bit at either end?
There is definitely more to this story! No way would I agree to having anyone else in the cab, she obviously wanted the chance at saving on the fare by hopefully splitting it. There is no effective way to split the fare then the driver is left with neither party wanting to be responsible for the bulk of the fare and usually driver gets duped.
I suspect the driver included a 'risk pricing' factor in his bid, to cover off the very real possibility of the remaining four pax suddenly remembering they were really going to the Helensvale/Oxenford area, after Kerry & Shane got out.
After all, some people will say anything just to get a seat in a personal transport vehicle in busy times.
 

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Premium Member
Joined
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60,456 Posts
Great
Get ready for mothers with kids too young to ride without a child seat now. The Uber push almost seems, organised.

Little does this woman know, the Taxi driver most likely will move over to Uber, if he doesn't already drive.
-------------------------------------------------------------------------------------------------------------------------------

Customer fury at Gold Coast Cabs driver allegedly trying to extort overpriced fare
View attachment 144502
A FUMING Gold Coast Cabs customer is alleging driver "extortion", saying she was kicked out for not agreeing to an overpriced un-metered fee upfront.

A FUMING Gold Coast Cabs customer is alleging driver "extortion", saying she was kicked out for not agreeing to an overpriced un-metered fee upfront.

Pacific Pines mother Kerry Brammer and husband Shane hopped in a taxi van at The Star casino rank at 11pm Saturday, requesting a trip to their car parked in Main Beach.

She said the driver asked those in the taxi queue if anyone else was going to Main Beach and four people jumped in, agreeing to split the fare.

View attachment 144503
Pacific Pines mother and accountant Kerry Brammer with daughter Madi Brammer (2) - Kerry has complained to Gold Coast Cabs about a driver who she alleges set an overpriced unmetered fare and then kicked her out for not agreeing to it. Photo by Richard Gosling

"The driver departed the casino without starting the fare meter," Mrs Brammer claimed, adding he suggested $10 each, or $60 in total.

"We all told him 'No' and asked repeatedly for him to put the meter on," Mrs Brammer said, knowing the fare was typically about $20.

The driver then said he would do it for $50 or take them back to the casino taxi rank and they again refused, she said.

"He said it was either $50 or we could get out."

The driver, who was a few blocks into the trip, did a U-turn and took them back to the casino cab rank, asking them all to get out.

Mrs Brammer said she was furious, having waited for 15 minutes in the queue only to find herself at the back of it once more.

Mrs Brammer and her husband eventually caught a different Gold Coast Cabs car to their destination, costing $20.70.

"This was only the third time we've been out for dinner since our daughter was born two years ago," she said. "Thanks to this driver, it ruined our night."

Mrs Brammer has complained on the phone and in writing to Gold Coast Cabs.

A spokesman for the company said it was investigating the allegation.

The driver had been "spoken to" but not stood down.

View attachment 144504
Mrs Brammer plans to download the Uber app after her recent Gold Coast Cabs experience. (AP Photo/Eric Risberg, File)
"Gold Coast Cabs want to point out they see it as a plus a customer can call directly to complain," the spokesman said.

But Mrs Brammer wasn't satisfied with that either - when she called to complain she was put on hold for six minutes with no music before being asked by an automated service to leave a message.

No one called back. She plans to download Uber's app.

Cabbies are obliged to use the meter but can negotiate a fare with customers if both agree. A Gold Coast Cabs spokesman said the practice was not encouraged.

YOUR TAXI RIGHTS

Taxi passenger are entitled to:

- refuse multiple hiring or share riding of their taxi;

- be charged the correct fare (which includes flagfall, tolls and booking fee) and receive correct change;

- request a receipt;

- choose the route.

Taxi drivers are supposed to:

- be courteous to passengers;

- deactivate the taxi meter when arriving at the

destination and reset it after completing the trip payment.

Source: Department of Transport and Main Roads' Taxi Users Guide

Great
A new Uber customer

We look forward to serving her 3 times in the next 2 years . . .
 

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