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Discussion Starter · #1 ·
Hey Guys, I put in for my first cleaning fee last night as I had some kid decide to open a bottle of vodka and spill it all over themselves and my back seat. The idiot told his friend loudly and after the ride concluded, I checked and it was all wet. I figure I would share the info with you guys so that you know what you need if you ever need to file a claim.

First off, always check your back seats after your ride is complete. I started carrying a LED flashlight with me for this very purpose. The vodka spill left a wet mark and a distinct odor. The rider Code of Conduct prohibits riders from bringing open containers into your vehicle.

Secondly, Uber requires 2 photos for proof when filing a claim.

Third, you need the pax name and/or at least the ride details (pickup/dropoff)

Fourth, small description of the incident then submit.

When you submit a claim, you only have 3 days to file with Uber according to the app, so don't wait. I filed the claim within 15 minutes of the ride ending and had a resolution from Uber within 7 hours. They provided me a $40 Cleaning Fee, payable from the rider and supposedly would follow up with the rider in regards to their Code of Conduct. Uber did state in their response to me that they reimburse on the cleaning fee only, they do not pay out for lost money or down time, so basically Uber is saying to drivers 'sorry, not sorry'.
 

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still not bad. Not sure how this style of typing started and if I knew how to change it back to normal I would. Anyways , back to my statement, $40 to clean up vodka is more than acceptable imo. A warm wet cloth to wipe it up should be all you need besides maybe fabreeze or whatever.
 

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still not bad. Not sure how this style of typing started and if I knew how to change it back to normal I would. Anyways , back to my statement, $40 to clean up vodka is more than acceptable imo. A warm wet cloth to wipe it up should be all you need besides maybe fabreeze or whatever.
You hit CTRL-I for italics, or the little I above your message ;)
 

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Good info, thanks for posting. A friend of mine said their son puked in an Uber in Buffalo last week, and had his card charged $150 for the cleanup. I say no tolerance for this crap, so great to see the reimbursement.
I know I am lucky and have the flexibility to drive 3 mornings a week and then all day Saturday, but I will say it again....99% of all the problems you will have driving occur after midnight. I will never do it again. Good luck to those who do though, as it is a very valuable service keeping these drunken as-----oles off the road.
 

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Discussion Starter · #5 ·
So earlier this week, I picked up a pretty nice 2007 Town and Country strictly for my Uber needs and **** me if it didn't get christened last night from a UB student.

Needless to say, I kicked them to the curb, hustled over to a coin operated vacuum and got the Big stuff up then used an entire can of carpet cleaner on it and vaccumed again.....total downtime was an hour, cost me $13. The good thing was that Uber had sent me $150 before I was even done as a cleaning fee from the pax.

Morale of the story, start carrying cleaning supplies with you in your cars. Carpet cleaner, Fabreeze, Armor All, Disposable Gloves, Clorox Wipes, Paper Towels and Rags....it helps.
 

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Man that stinks.....I am curious around what time of the night was it?
 

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Discussion Starter · #8 ·
Man that stinks.....I am curious around what time of the night was it?
It was 2am when all the UB kids were making their way back to the dorms from all of the house parties over by Main/Winspear....and I noticed 2 cars pulled over with pukers hunched over next to them.

Are you saying that it was not necessary to submit any receipts for cleaning products or services?
Like I said, there had my issue resolved and added a $150 credit before I even finished with the carpet cleaner.
 

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Discussion Starter · #9 ·
Just a heads up that I got another puker last night but was prepared, offered him a bucket with a plastic Tops/Wegmans bag inside....worked like a champ.

....except when he handed it back to me at the end of the ride and where I kindly advised him that the bag was his souvenir to take with him. Idiot.
 

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God bless ya man. I cant drive late, but I think you guys provide a valuable service and there should be good bonus for these late night runs.
 

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Discussion Starter · #11 ·
...having a bag of puke handed back to me is all of the thanks I need. LOL.

The fact that he handed it back to me was hysterical, I told him that was his souvenir to keep to remember me....
 

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Discussion Starter · #13 ·
Screenshot_20171112-012941.png
A few pics say a thousand words....or at least says $212. Guy handed me a $50. Total downtime...45 minutes. :)

Screenshot_20171112-012933.png


And this is why you carry a bucket full of cleaning supplies and know where the quarter vaca are located.
 

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Sorry to hear about that vomit. I am thankful that I don’t do the bar scene and mostly 99% of the time drive early mornings. I don’t know if I’d be able to clean it up without puking myself.
 

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Discussion Starter · #15 ·
Rubber gloves, Clorox wipes, a can of Carpet cleaner....quick hit with the power vacuum, quick hit of the floor mats with a spray washer, carpet cleaner, power vacuum again...back rolling in no time.
 

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The vodka spill left a wet mark and a distinct odor.
The "distinct odor" of alcohol left behind by a paxhole is a danger to you the driver...... if the smell is not completely eliminated and the next rider who hops in your car smells it, that rider then notifies Uber that YOU the driver smells like alcohol at which point Uber will deactivate your account "pending further investigation."
 

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Discussion Starter · #17 ·
So I figured that I would revisit this as a puker visited me again last night.

Picked up a Lyft request around 215am at some ghetto bar....in full disclosure, only took it to complete my 2nd Lyft streak of the night...two ghetto chicks get in, not a far trip thankfully. Within 3 minutes, I hear one do a wet belch...and I'm suddenly suspicious. The friend is talking to her and says 'Are you asleep?'....and then it happens. She pukes all liquid, all over the front of her shirt...I instantly slam the bucket into her chest. So I get them to their destination, jump out and her some paper towels and get them out.

I am within minutes of spray wash place and finally look at the mess. She only got a little spot on the seats, that must have trickled down from her lap. Snap some pics, fill out the Lyft request, break out the quarters, the can of carpet cleaner and get at it. Within 10 minutes, back up and rolling again....

I kept Lyft off the rest of the night to make then think I am 'cleaning'. Had a $150 cleaning within 90 minutes and was back downtown for the late night surge within 15 minutes.

I know what you're thinking...Oh No Merc, How did you manage without Lyft for the rest of the Night??? I know it was hard to do but a sacrifice to earn the cleaning fee. Always keep cleaning products in your car, a couple bucks of quarters and a puke bucket.
 

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So I figured that I would revisit this as a puker visited me again last night.

Picked up a Lyft request around 215am at some ghetto bar....in full disclosure, only took it to complete my 2nd Lyft streak of the night...two ghetto chicks get in, not a far trip thankfully. Within 3 minutes, I hear one do a wet belch...and I'm suddenly suspicious. The friend is talking to her and says 'Are you asleep?'....and then it happens. She pukes all liquid, all over the front of her shirt...I instantly slam the bucket into her chest. So I get them to their destination, jump out and her some paper towels and get them out.

I am within minutes of spray wash place and finally look at the mess. She only got a little spot on the seats, that must have trickled down from her lap. Snap some pics, fill out the Lyft request, break out the quarters, the can of carpet cleaner and get at it. Within 10 minutes, back up and rolling again....

I kept Lyft off the rest of the night to make then think I am 'cleaning'. Had a $150 cleaning within 90 minutes and was back downtown for the late night surge within 15 minutes.

I know what you're thinking...Oh No Merc, How did you manage without Lyft for the rest of the Night??? I know it was hard to do but a sacrifice to earn the cleaning fee. Always keep cleaning products in your car, a couple bucks of quarters and a puke bucket.
Good story good ending.....I drove my usual Saturday day's yesterday, and my whole world is now upside down. I booked FOUR TIMES as much on Lyft as I did on Uber yesterday. What is up with that? There were a lot more Prime times in areas other than just Allentown. Of course they did threaten to de-activate me twice during the shift, but hey that's par for the course with Lyft.
 

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Good story good ending.....I drove my usual Saturday day's yesterday, and my whole world is now upside down. I booked FOUR TIMES as much on Lyft as I did on Uber yesterday. What is up with that? There were a lot more Prime times in areas other than just Allentown. Of course they did threaten to de-activate me twice during the shift, but hey that's par for the course with Lyft.
The latest Lyft app update finally shows PT outside of the typical downtown and airport area now. Always thought something was not quite right when UB north would be solid 3.0+ surge and literally nothing at all from Lyft.

As much as I like the idea of an easy $150, I like the idea of people not puking in my car even more. I finally did have a puker inside my car last night, only other managed to get it all outside. Was the second to last ride of the evening but the woman gave us fair warning. We were stopped at a light so I opened the center console, whipped out the puke bag and handed it back. The guy up front seemed gratefully surprised, apologized and thanked me for being prepared. Got it all in the bag so no need for a cleaning fee. The bags have now paid for themselves 4 times over.

Right after I swiped to end that ride I got a 3.8 XL ping on Chippewa from "Zach". Holy hell, 3.8 XL, then I start to think I was going to get stuck with a group of sloppy drunks. Turned out to be the Zach that also happens to play defense for the Sabres. I recognized him when he came over to the passenger window and said, "Hey, are you here for Zach?". Just as we got started I verified it was him by asking "The Zach that also plays hockey right?" One guy in the back seat said, "Yup, he's sitting next to you right now." He just smiled and didn't say anything. He was really chill about everything and even put his friend in check when he joked about beating me up if I didn't get them all home safely. He asked if I'd mind stopping at Mickey D's on the way. At that rate, I'd have stopped at Pharaohs if they wanted to. Unfortunately, the Mickey D order system was down so we ended up at 7-11 instead.

Moral of the story? Had I not had puke bags at the ready and that prior rider tossed in my car, I'd never have been able to get that last fare which accounted for 1/3 of my evening earnings.
 

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Good information. I carry barf bags and gloves as well as microfiber cloth wipes and I don't even do late night drives. I took an Uber and my driver was saying someone they picked up asked them to pull over because they feel like puking. It was 12 in the afternoon, not midnight though! Always carry cleaning utilities, it is essential for ridesharing!
 
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