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Ahh that makes sense. Elel, could this have possibly been the case then? Or they could have simply signed out, no?
Those are the two cases that come to mind immediately.

It's also possible that their phone is intermittently connecting. I had that problem a couple times, but rebooting the phone has corrected it.
 

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Those are the two cases that come to mind immediately.

It's also possible that their phone is intermittently connecting. I had that problem a couple times, but rebooting the phone has corrected it.
Poor service, if you have your phone WiFi turned on and auto connect turned on it may try and jump in and out of connections and just lag in and out.
 

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Ahh that makes sense. Elel, could this have possibly been the case then? Or they could have simply signed out, no?
Yes, they could have gone offline or been requested. The study referenced above sheds some light on phantom cars.

Also, if you Google Nicholas Diakopoulos, he's done some interesting research on surge pricing and how it works.
 
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