Can't wait till tomorrow and the service fee addendum
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The only difference i see in the new agreement, is that anyone starting now with uberXL has 28% taken by uber instead of 25%.
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They increased percentages taken from drivers across the board, no? Especially new drivers signed up within the last calendar year. They're getting gorged up to 30 percent. This increase is coming off Uber setting a new record for rides given with 62 million in July -- why on earth is NOW the time to be taking more % per ride from drivers? The greed is just unbelievable. The more I drive for Uber, the more I hate how they operate. I'm giving lyft a shot. Didn't want to....Uber is leaving me no choice now. Drivers have been making less and less for a solid year and a half now. Of course part of that is increased competition (Lyft, Fasten, etc)....but a lot of it is Uber as well.
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I quit
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Uber will make that as difficult as possible to find. Like pretty much every other correspondence with them -- first you get a canned/copied + pasted email reply that doesn't address your question/issue. So you have to send a second email, to which someone else on their support team may or may not stray from another canned/copied + pasted email reply. Hopefully by the third email (now 72 hours or later after initial one), you'll be able to receive a customized reply that is satisfactory.
Maybe instead the next driver pay cut, they could cut the pay of their support/customer service robot employees. A multi-billion dollar industry leader.....and the driver support is a total inefficient abomination.
If someone leaves something in your car though.....a human from Uber support is on your ass about it, after having already replied to the rider. Real human emails and everything!!
They don't care about drivers (we certainly are aware of that at this juncture). And they fake care about the riders. Only really started to fake care about riders due to competition. It's ALL about squeezing every dollar out of both entities.....while the ride-sharing + market-leading iron is hot.
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Yeah support is something else. I simple asked them what do the driver and new rider get for using our referral number and after a few emails I finally got the rider gets a discount and the driver can get between $5-$20 depending on their city. What really? I don't care what the going rate is in LA I want to know what it is in my city! You have my name and number can't you simply tell me about my city? Way to many people not knowing what they are doing and justifying the need to have so many staff on the payroll.
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You're supplying misinformation here. For X drivers, I saw no increase in the cut Uber took. It stayed at 20% for those who came on before August 13, 2015 and stayed at 25% for those who came on after that date.
The only change I noticed from the most recent service fee addendum and the one we signed today was the elimination of the $2.00 pool rider cancellation fee. I only saw a $5.00 cancellation fee, so we'll see if that's the amount they charge riders who cancel after requesting.
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307 Posts
Only thing that changed is:
-New UberXl drivers rate at 28%
-Drivers activated not in Boston, but picking up in Boston, rate is 25% Uberx and 28% UberXl, no matter when they were activated
Has anyone figured out how Uber Pool rates are actually calculated with more than one PAX?
Is it really the lower rate ($1.17/mile and$.15/min) even when we pickup multiple pax? Or is it per each PAX?
-New UberXl drivers rate at 28%
-Drivers activated not in Boston, but picking up in Boston, rate is 25% Uberx and 28% UberXl, no matter when they were activated
Has anyone figured out how Uber Pool rates are actually calculated with more than one PAX?
Is it really the lower rate ($1.17/mile and$.15/min) even when we pickup multiple pax? Or is it per each PAX?
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For Pool it's that rate throughout the duration of the pool ride, whether you pick up no one after the initial rider or if you pick up 3 in sequence.
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