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Hi there brains trust.
This morning my first fare was a mum with kids under 7. Obviously I couldnt take the fare so I advised the mum she would have to call a taxi and that it was illegal for a private car to transport her kids without car seats.

My question is about the cancellation process. I cancelled the trip (and immediately picked up a new one - it was peak time) but I didnt see an option of cancelling because there were underage pax. I ended up picking the "other" option and then sending Uber a note on that fare when I got home. (they havent answered yet). I looked up the stuff on cancellations and it doesnt talk about drivers being paid cancellation fees for pax having kids or anything. So to get paid should I have sat around and waited for the 5 minutes to get the cancellation fare? Or should I have asked the mum (who was already stressed and upset because I wouldnt take her) to cancel from her end?

First time I've had this issue
 

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Very annoying this issue still hasn't been sorted out. We should be able to take transport kids provided they are accompanied by an adult.

You are never going to get a cancellation fee. Even if you somehow managed to bypass the 5 min requirement, the woman would simply email Uber and have the cancellation fee refunded. All she would have to say is you refused to take her.

I usually do take them though, unless the child is quite obviously not 7.
 

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Fields, the last sentence above is poor advice... and illlegal .
I just ask the pax to cancel, and if we're past the 5 min, then cancellation fee, if not, then I just get on with my day.

But yes, uber should make this clear to all pax, and keep repeating the message on a regular basis.
 

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Hi there brains trust.
This morning my first fare was a mum with kids under 7. Obviously I couldnt take the fare so I advised the mum she would have to call a taxi and that it was illegal for a private car to transport her kids without car seats.

My question is about the cancellation process. I cancelled the trip (and immediately picked up a new one - it was peak time) but I didnt see an option of cancelling because there were underage pax. I ended up picking the "other" option and then sending Uber a note on that fare when I got home. (they havent answered yet). I looked up the stuff on cancellations and it doesnt talk about drivers being paid cancellation fees for pax having kids or anything. So to get paid should I have sat around and waited for the 5 minutes to get the cancellation fare? Or should I have asked the mum (who was already stressed and upset because I wouldnt take her) to cancel from her end?

First time I've had this issue
Sure.
 

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"I can't take children, it's illegal. You'll need to get a taxi. If you hand me your phone, I can cancel this Uber for you, and order you a Taxi (UberTaxi) through the Uber app."

Use their phone, cancel the trip, order them an Uber taxi.
This means you get paid if it is more than five minutes after you accepted the trip, rather than five minutes of waiting at the pickup location.
 

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It's illegal to carry kids under 7 without booster seat...

If cops see, they can fine you...

Dispute in court , Buckley's chance...as you would need the pax to appear as witnesses..
 

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Wouldn't the police need the pax to appear, in order to prove their case?

Or is the burden strictly on the defendant to prove their innocence in NSW?
Don't know, and I m not going to test it out to find out :)

But in the court of law, you are innocent until proven guilty, so I would assume the pax would need to be witnesses for the prosecution i.e. Police
 

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I've dropped the odd pair of kids off - around the corner to school- less than 5 minutes - Big deal!!. I always drive all passengers safely, as if they were my own kids. Lot of paranoia here for bugger all..
Not until you get busted by the cops or have a accident , then it really is a big deal...

Good luck to you, cause you'll need it...
 

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I don't get too frustrated with Uber anymore. Have been doing this long enough now and am resilient to most of the general issues we tend to face. But this is one thing that still gets my goat!

What is it going to take for parents to be responsible? What is Uber going to do about educating their customers?

Next time this happens, and once I'm done explaining why I can't take them or their children, I will take all their details down (full name, phone number, confirm home address) and report it to the police. My local station is just down the road from home so it's no skin off my nose. I can drop in while on my evening walk.

The police may or may not be interested? But if enough drivers report incidents like this they may end up putting a bit of pressure on Uber.

This is not acceptable. Neither party is a saint in this matter.

You can pick up a small booster for children old enough to be in a seat belt for around $30 small enough to keep a couple in the boot.

Tax deductible as well.

https://www.ebay.com.au/itm/142017448435
Sorry but this is not the answer! We are providing a discount ride service, and we also need to ensure that we have enough boot space available for those somewhat more lucrative Sydney airport runs. Plus if we are taking time to install and remove the seats, plus carry the seat itself in preparation for these moments, adequate compensation should also be provided.

Order an Uber Taxi or Uber Black !
 

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I've dropped the odd pair of kids off - around the corner to school- less than 5 minutes - Big deal!!. I always drive all passengers safely, as if they were my own kids. Lot of paranoia here for bugger all..
Big deal. Wait till there is an accident and the child is injured. I'm sure Uber's public liability insurance won't cover you as they state not to carry children under 7. Your insurance won't cover you.... they will want compensation..... hope you got plenty of money in the bank.
By you taking kids it's making it harder on Uber drivers who don't.
 

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You can pick up a small booster for children old enough to be in a seat belt for around $30 small enough to keep a couple in the boot.

Tax deductible as well.

https://www.ebay.com.au/itm/142017448435
Shit you can get 2 delivered for about $30. I keep them on the parcel shelf. Have more than paid for themselves. It's only babies and toddlers that I have to cancel on which makes life so much easier.

and as for adequate compensation, start the fare when you get out to install the seats, end the fare when you've got them put away and you're back in the driver's seat ready to head off.

Never had a complaint, but plenty of happy riders because I could carry their kids legally and in safety.
 

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National child restraint laws
  • Children up to the age of six months must be secured in an approved rearward facing restraint
  • Children aged from six months old but under four years old must be secured in either a rear or forward facing approved child restraint with an inbuilt harness
  • Children under four years old cannot travel in the front seat of a vehicle with two or more rows
  • Children aged from four years old but under seven years old must be secured in a forward facing approved child restraint with an inbuilt harness or an approved booster seat
  • Children aged from four years old but under seven years old cannot travel in the front seat of a vehicle with two or more rows, unless all other back seats are occupied by children younger than seven years in an approved child restraint or booster seat
  • Children aged from seven years old but under 16 years old who are too small to be restrained by a seatbelt properly adjusted and fastened are strongly recommended to use an approved booster seat
  • Children in booster seats must be restrained by a suitable lap and sash type approved seatbelt that is properly adjusted and fastened, or by a suitable approved child safety harness that is properly adjusted and fastened.
If your child is too small for the child restraint specified for their age, they should be kept in their current child restraint until it is safe for them to move to the next level.

If your child is too large for the child restraint specified for their age, they may move to the next level of child restraint.

http://roadsafety.transport.nsw.gov.au/stayingsafe/children/childcarseats/
 
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