[dlerch104]

Why does Uber allow the cancellation of a ride when you've reached the customer destination? I received a ride request which took me 23 minutes to pick up, taking two toll roads. A five-minute wait time and a ten-minute destination ride. The ride was supposed to also take them back, so after delivery to the stop I waited another five-minutes. Then they cancelled the ride. Uber has only given me a $8.30 cancellation fee. I should get paid for the full ride. Customer no-service has not helped at all. Any advice to cut through the BS and get what I'm owed?

 

[Cvillegordo]

Seems like you should have been paid for the completed portion of the trip, plus tolls

 

[W00dbutcher]

Just message or call Uber support tell him what happened. You will get paid for that leg. However that does sound like a high cancellation rate? Maybe that's what they're paying for that leg and they're just calling it a cancellation rate? Just get in touch with Uber for clarification.

 

[laser1]

Why does Uber allow the cancellation of a ride when you've reached the customer destination? I received a ride request which took me 23 minutes to pick up, taking two toll roads. A five-minute wait time and a ten-minute destination ride. The ride was supposed to also take them back, so after delivery to the stop I waited another five-minutes. Then they cancelled the ride. Uber has only given me a $8.30 cancellation fee. I should get paid for the full ride. Customer no-service has not helped at all. Any advice to cut through the BS and get what I'm owed?

This is a disgrace. Your time and gas and tolls. Try calling Uber and predictably they will say....." We are terribly sorry.. blah blah blah............

 

[pwnzor]

Sound like it's time to find a real job.

 

[Schmanthony]

Here in Chicago we're paid $3.75 + time and distance after the first 10 minutes of driving if they cancel en route, assuming you were on track to pick up the pax on time. That's what I know and what I expect. It's peanuts, which is why I never do pickups more than 8 minutes or a couple of miles away. Premium pickup likely or possible? Hell no, not gonna do it.

This is a "doctor it hurts when I do this" type problem. The obvious solution being "well, don't do that."

 

[woggy9]

Here in Chicago we're paid $3.75 + time and distance after the first 10 minutes of driving if they cancel en route, assuming you were on track to pick up the pax on time. That's what I know and what I expect. It's peanuts, which is why I never do pickups more than 8 minutes or a couple of miles away. Premium pickup likely or possible? Hell no, not gonna do it.

This is a "doctor it hurts when I do this" type problem. The obvious solution being "well, don't do that."

so what you're saying is

Spoiler

it's a scam

Spoiler

all of it

 

[alvarezca]

Why does Uber allow the cancellation of a ride when you've reached the customer destination? I received a ride request which took me 23 minutes to pick up, taking two toll roads. A five-minute wait time and a ten-minute destination ride. The ride was supposed to also take them back, so after delivery to the stop I waited another five-minutes. Then they cancelled the ride. Uber has only given me a $8.30 cancellation fee. I should get paid for the full ride. Customer no-service has not helped at all. Any advice to cut through the BS and get what I'm owed?

Your not getting it. That's what they do. They just stole a lousy 10 dollar trip,it doesn't even show. It could take 24 to 48 hour day say. 10 ****ing dollars come on Uber. Now am home. F uber and lyft

 

[alvarezca]

Sound like it's time to find a real job.

For sure