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So recently I have been fed up with waiting for pax and cancelling after the required 5 minutes. I noticed my cancellation rate skyrocketed while still collecting cancellation fees. I contacted uber support and after 5 copy and paste replies I got this one
The ol' copy and paste from the fella in Bangladesh . Frankly I think it's too slow to cancel after 5 minutes. Because you might go another 5-10 minutes without a ping. Just be patient if you can.
 
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