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Hi Gretzky,
We'd like to provide an update regarding some recent Cancellation Fee issues you may have noticed.
Due to some technical difficulties, on an infrequent basis over the past several days some riders were charged a fee for trips that fall outside the Cancellation Policy. This may have caused some confusion over your pay statement, and in some cases, questions from riders.

In order to correct the errors, we have refunded any wrongly charged fees to all riders. However, since this was entirely our mistake, you will keep all payments for these cancellations.

Remember, you can always review our current Cancellation Fee policy here

We sincerely apologize for any confusion or trouble caused by this error, but you will not see this problem going forward. Please let us know if you have any questions or concerns!
https://click.et.uber.com/?qs=a5c61...ae421f5fc73ea12ef7650f5c62512640da1c8abcb064b

Thanks,
The Uber Team
 

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Wow another uber Fk up. This type of SHT happens all the time it's either drivers didn't get paid for a ride or pool was not totaled up right etc and God knows how many mistakes go un noticed
 
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