Uber is stealing cancellation fees from partners now?? I have been out of the city for over a month, yesterday i started driving, and i noticed that $5 dls of cancellation fee to wait the 5 minutes are not showing on dash board no more, i use a timer set to 5 minutes and 30 seconds , yesterday the last one i waited for over 7 minutes and still got this from these ****ing thieves call UBER
Thanks for writing in!
I looked into the details of this trip and it looks like the ride was cancelled less than five minutes after the initial request was accepted. I know it can be frustrating when you make a good faith effort to get to the pick up point in a timely manner and the rider cancels. That's why the rider will be charged a fee if they cancel after 5 minutes from when the trip was accepted. All cancellation fees are automatically applied by the system.
Sorry I couldn't be more helpful. But please don't hesitate to let me know if you have other concerns and we'll be more than happy to help.
Regards,
Omega
Thanks for writing in!
I looked into the details of this trip and it looks like the ride was cancelled less than five minutes after the initial request was accepted. I know it can be frustrating when you make a good faith effort to get to the pick up point in a timely manner and the rider cancels. That's why the rider will be charged a fee if they cancel after 5 minutes from when the trip was accepted. All cancellation fees are automatically applied by the system.
Sorry I couldn't be more helpful. But please don't hesitate to let me know if you have other concerns and we'll be more than happy to help.
Regards,
Omega