[LEAFdriver]

Hello

I recently quit my job as an email support agent. This happens a lot. Just send an email and let them know. They will credit the fee for you!

That is pretty cool of them. I have had this happen a few times, good to know for the future.

OK. This is my question. WHY DOES THIS HAPPEN A LOT? Is it because Uber is hoping you don't notice so they don't have to pay you? What would be 'pretty cool of them' is to FIX THIS PROBLEM so we don't HAVE TO EMAIL THEM.

THAT would be pretty cool of them!

But seriously...why does this happen A LOT?

 

[LEAFdriver]

If I'm not mistaken, I think he/she is saying that riders canceling happens a lot.

And, Uber doesn't know which rides were canceled and which ones had complications. Uber shouldn't just automatically credit every driver $5 every time they think that a ride was cancelled. so it's our job to let them know "hey, this rider had me drive out 10 minutes and then cancelled on me" so that they can credit us accordingly.

Sorry to disagree. But...No.
What jayhawk13 is saying is: "The rider canceled after 5 minutes of original request."

THIS HAPPENS ALOT. This is a 'TECH COMPANY'. It should be automatically BUILT INTO THE APP to recognize that the rider CANCELLED AFTER 5 minutes! So YES....Uber SHOULD AUTOMATICALLY CREDIT every driver $5 after a post 5 minute cancelletion by rider! Without having to EMAIL SUPPORT!