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Hey all,

So I had a ping come in last night with no destination address. I started heading towards the pick-up address when I got a text from the pax to ask if I could take them to the airport and how much it would cost. I took a screen-shot of the app to show estimated fare, which was between $100-$134. They said no thanks and canceled.

Shouldn't I be compensated with cancellation fee? I had been driving for more than five minutes to their pick-up address when it was canceled. The partner website shows the ride being canceled and $0.00 for the fare..
 

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The last I heard was that an Uber pax can cancel without penalty in the first five minutes or if the pax has waited beyond the initial arrival estimate.
 

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No, 5 minutes is if rider cancels meaning 5 or more minutes after they make the request if they cancel then you're entitled to $5.

If the driver cancels you need to do so 5 minutes after you arrive at the pick up location to collect.
 

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Hello :)

I recently quit my job as an email support agent. This happens a lot. Just send an email and let them know. They will credit the fee for you!
 

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Hello :)

I recently quit my job as an email support agent. This happens a lot. Just send an email and let them know. They will credit the fee for you!
That is pretty cool of them. :eek: I have had this happen a few times, good to know for the future.
OK. This is my question. WHY DOES THIS HAPPEN A LOT? Is it because Uber is hoping you don't notice so they don't have to pay you? What would be 'pretty cool of them' is to FIX THIS PROBLEM so we don't HAVE TO EMAIL THEM.

THAT would be pretty cool of them! :mad:

But seriously...why does this happen A LOT? :confused:
 

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OK. This is my question. WHY DOES THIS HAPPEN A LOT? Is it because Uber is hoping you don't notice so they don't have to pay you? What would be 'pretty cool of them' is to FIX THIS PROBLEM so we don't HAVE TO EMAIL THEM.

THAT would be pretty cool of them! :mad:

But seriously...why does this happen A LOT? :confused:
If I'm not mistaken, I think he/she is saying that riders canceling happens a lot.

And, Uber doesn't know which rides were canceled and which ones had complications. Uber shouldn't just automatically credit every driver $5 every time they think that a ride was cancelled. so it's our job to let them know "hey, this rider had me drive out 10 minutes and then cancelled on me" so that they can credit us accordingly.
 

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If I'm not mistaken, I think he/she is saying that riders canceling happens a lot.

And, Uber doesn't know which rides were canceled and which ones had complications. Uber shouldn't just automatically credit every driver $5 every time they think that a ride was cancelled. so it's our job to let them know "hey, this rider had me drive out 10 minutes and then cancelled on me" so that they can credit us accordingly.
Sorry to disagree. But...No.
What jayhawk13 is saying is: "The rider canceled after 5 minutes of original request."

THIS HAPPENS ALOT. This is a 'TECH COMPANY'. It should be automatically BUILT INTO THE APP to recognize that the rider CANCELLED AFTER 5 minutes! So YES....Uber SHOULD AUTOMATICALLY CREDIT every driver $5 after a post 5 minute cancelletion by rider! Without having to EMAIL SUPPORT! :mad:
 

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Sorry to disagree. But...No.
What jayhawk13 is saying is: "The rider canceled after 5 minutes of original request."

THIS HAPPENS ALOT. This is a 'TECH COMPANY'. It should be automatically BUILT INTO THE APP to recognize that the rider CANCELLED AFTER 5 minutes! So YES....Uber SHOULD AUTOMATICALLY CREDIT every driver $5 after a post 5 minute cancelletion by rider! Without having to EMAIL SUPPORT! :mad:
Ohhh, so basically if the rider cancels after5 minutes we get paid. I thought we had to arrive and wait the 5 minutes first. Nice. Good to know.

People can confirm this?
 

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I would think it's 5 minutes after rider makes the request and you accept, because if you arrive to their destination, sit and wait for 5 minutes the Uber app does not know that.
 

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Sorry to disagree. But...No.
What jayhawk13 is saying is: "The rider canceled after 5 minutes of original request."

THIS HAPPENS ALOT. This is a 'TECH COMPANY'. It should be automatically BUILT INTO THE APP to recognize that the rider CANCELLED AFTER 5 minutes! So YES....Uber SHOULD AUTOMATICALLY CREDIT every driver $5 after a post 5 minute cancelletion by rider! Without having to EMAIL SUPPORT! :mad:
I definitely agree. Uber's technology is pretty cutting edge so this could be a simple update, but I do think they want to make the drivers put in the effort to ask for the credit, because a percentage probably would not notice (or care).
 

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What is the last time you guys drove.
Uber upgraded that you don't have to click arrive,the rider gets alerted automatically when you arrive at the point the GPS shows
 

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What is the last time you guys drove.
Uber upgraded that you don't have to click arrive,the rider gets alerted automatically when you arrive at the point the GPS shows
Yes, but he said "how would Uber know you arrived and waited 5-minutes" and I was saying by clicking the "arrived" button.
 

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There is no arrived button anymore and Uber knows through the GPS that you arrived and the the 5 minutes start
 
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