Uber Drivers Forum banner

1 - 16 of 16 Posts

·
Registered
Joined
·
946 Posts
Discussion Starter · #1 ·
Had a rider cancel a ride and I was AT the location (on time) and the time from request to cancel was 8 minutes. The driver app EVEN STATED I was at the location and "the rider was notified. Waiting on rider." Yet I look in my trip history, not credited a cancel fee. WTF.

Sent a message to Uber Support about it.
I get this answer back:
===========================
###### (Uber)

Hi XXXXX,

Thanks for writing in! Happy to help.

I reviewed the trip and it looks like you were running 5 minutes behind estimated time of arrival before the trip was cancelled that's why a cancellation fee is not applied.

If the rider cancels before 5 minutes, no cancellation fee will apply.
If the rider cancels after 5 minutes, a cancellation fee will apply as long as you are still arriving on-time.
If you cancel the trip after arriving at the rider's request location and waiting 5 minutes, a cancellation fee will apply.
All cancellation fees are automatically applied by the system, so you do not need to take any extra steps.

Please let me know if you have any further questions!

Regards,

########
============================

Now, I use TripLog to track my mileage and expenses.
I use the GPS tracking feature which creates a map WITH TIME-STAMPS of where I was throughout the trip history. My records SHOW that I was at the pickup location on time (within the 8 minutes) and they cancelled literally while I am outside their building.

But Uber wants to suggest their system in infallible and that I was running behind.

I sent in the copy of the map with time-stamps showing when the request started and was cancelled.
I shouldn't have to do all that JUST to be properly paid $6 ($4.80).

There system continues to be buggy and unreliable, but they use it to tell us whether we arrived on time.
It is THEIR PHONE ON THEIR NETWORK.
****ing garbage.
Tired of having to do extra work just to get paid for the work I have already done.
As a Independent Contractor, I should be able to bill them additional time and expect to be compensated.
 

·
Registered
Joined
·
946 Posts
Discussion Starter · #3 ·
They don't pay until asked. Shy drivers just let it go and Uber saves thousands daily from unpaid cancel fees. What a great company!
Well I 'asked' and they STILL have not paid.

It shouldn't take this much work to get paid for work I have already done.
 
  • Like
Reactions: volksie

·
Premium Member
Joined
·
437 Posts
Had a rider cancel a ride and I was AT the location (on time) and the time from request to cancel was 8 minutes. The driver app EVEN STATED I was at the location and "the rider was notified. Waiting on rider." Yet I look in my trip history, not credited a cancel fee. WTF.

Sent a message to Uber Support about it.
I get this answer back:
===========================
###### (Uber)

Hi XXXXX,

Thanks for writing in! Happy to help.

I reviewed the trip and it looks like you were running 5 minutes behind estimated time of arrival before the trip was cancelled that's why a cancellation fee is not applied.

If the rider cancels before 5 minutes, no cancellation fee will apply.
If the rider cancels after 5 minutes, a cancellation fee will apply as long as you are still arriving on-time.
If you cancel the trip after arriving at the rider's request location and waiting 5 minutes, a cancellation fee will apply.
All cancellation fees are automatically applied by the system, so you do not need to take any extra steps.

Please let me know if you have any further questions!

Regards,

########
============================

Now, I use TripLog to track my mileage and expenses.
I use the GPS tracking feature which creates a map WITH TIME-STAMPS of where I was throughout the trip history. My records SHOW that I was at the pickup location on time (within the 8 minutes) and they cancelled literally while I am outside their building.

But Uber wants to suggest their system in infallible and that I was running behind.

I sent in the copy of the map with time-stamps showing when the request started and was cancelled.
I shouldn't have to do all that JUST to be properly paid $6 ($4.80).

There system continues to be buggy and unreliable, but they use it to tell us whether we arrived on time.
It is THEIR PHONE ON THEIR NETWORK.
****ing garbage.
Tired of having to do extra work just to get paid for the work I have already done.
As a Independent Contractor, I should be able to bill them additional time and expect to be compensated.
GET USED TO THESE FORM LETTERS it's how how these ******** get around the no phone bullshit.
 

·
Registered
Joined
·
3,647 Posts
Had a rider cancel a ride and I was AT the location (on time) and the time from request to cancel was 8 minutes. The driver app EVEN STATED I was at the location and "the rider was notified. Waiting on rider." Yet I look in my trip history, not credited a cancel fee. WTF.

Sent a message to Uber Support about it.
I get this answer back:
===========================
###### (Uber)

Hi XXXXX,

Thanks for writing in! Happy to help.

I reviewed the trip and it looks like you were running 5 minutes behind estimated time of arrival before the trip was cancelled that's why a cancellation fee is not applied.

If the rider cancels before 5 minutes, no cancellation fee will apply.
If the rider cancels after 5 minutes, a cancellation fee will apply as long as you are still arriving on-time.
If you cancel the trip after arriving at the rider's request location and waiting 5 minutes, a cancellation fee will apply.
All cancellation fees are automatically applied by the system, so you do not need to take any extra steps.

Please let me know if you have any further questions!

Regards,

########
============================

Now, I use TripLog to track my mileage and expenses.
I use the GPS tracking feature which creates a map WITH TIME-STAMPS of where I was throughout the trip history. My records SHOW that I was at the pickup location on time (within the 8 minutes) and they cancelled literally while I am outside their building.

But Uber wants to suggest their system in infallible and that I was running behind.

I sent in the copy of the map with time-stamps showing when the request started and was cancelled.
I shouldn't have to do all that JUST to be properly paid $6 ($4.80).

There system continues to be buggy and unreliable, but they use it to tell us whether we arrived on time.
It is THEIR PHONE ON THEIR NETWORK.
****ing garbage.
Tired of having to do extra work just to get paid for the work I have already done.
As a Independent Contractor, I should be able to bill them additional time and expect to be compensated.
I'm guessing there was a driver closer that refused the ride so where the request was initially say 3 minutes away it got pushed to you and so they feel they can deny the cancel fee to you even though you made it within the time it told you but possibly not the pax. Keep responding back until you get the response you are happy with.
 

·
Registered
Joined
·
946 Posts
Discussion Starter · #7 · (Edited)
Old news, move along nothing to see here. You must be new to this uber machine that I call the meat grinder.
How long have you been driving?

I have been driving since March 2014. I know the canned responses. I know how they do not always credit a cancellation. But I also know how to ensure they do. This is a unique case.

My guess, their GPS tracking was ****ed up at the time, so my car looked like it was not where it actually was in their system. Which is my point. Their system ****ed up and I have to go through these stupid backflips (even showing my GPS proof) to get them to pay me my $4.80. The aggravation of that never gets old. The scenario is slightly different this time, thanks to their BS updates and changes, so I made a post.

If you do not like it, too ****ing bad, You move the **** along.
 

·
Banned
Joined
·
723 Posts
How long have you been driving?

I have been driving since March 2014. I know the canned responses. I know how they so not always credit a cancellation. But I also know how to ensure they do. This is a unique case.

My guess, their GPS tracking was ****ed up at the time, so my car looked like it was not where it actually was in their system. Which is my point. Their system ****ed up and I have to go through these stupid backflips (even showing my GPS proof) to get them to pay me my $4.80. The aggravation of that never gets old. The scenario is slightly different this time, thanks to their BS updates and changes, so I made a post.

If you do not like it, too ****ing bad, You move the **** along.
Like I said, new driver. You must be new here.
 

·
Registered
Joined
·
946 Posts
Discussion Starter · #9 ·
  • Like
Reactions: ocbob2

·
Registered
Joined
·
413 Posts
Whatever makes you feel better, know this, Uber will not change, get used to it.
They changed! Now they're thieves. I always got credited immediately for proper cancels whether it's me or pax. Now I GET NOTHING unless I go offline, get trip ID#, email trip ID# with explanation.
New/Old driver has nothing to do with it! Uber cheats & breaks laws. They also steal thousands per week from the weak ones by withholding cancel fees. Period. Keep on fighting KeJorn.
 

·
Premium Member
Joined
·
437 Posts
They changed! Now they're thieves. I always got credited immediately for proper cancels whether it's me or pax. Now I GET NOTHING unless I go offline, get trip ID#, email trip ID# with explanation.
New/Old driver has nothing to do with it! Uber cheats & breaks laws. They also steal thousands per week from the weak ones by withholding cancel fees. Period. Keep on fighting KeJorn.
No! That is incorrect now the thievery is becoming more noticeable. THEY WERE ALWAYS thieves....but now just getting worse.
 

·
Registered
Joined
·
3,891 Posts
Had a rider cancel a ride and I was AT the location (on time) and the time from request to cancel was 8 minutes. The driver app EVEN STATED I was at the location and "the rider was notified. Waiting on rider." Yet I look in my trip history, not credited a cancel fee. WTF.

Sent a message to Uber Support about it.
I get this answer back:
===========================
###### (Uber)

Hi XXXXX,

Thanks for writing in! Happy to help.

I reviewed the trip and it looks like you were running 5 minutes behind estimated time of arrival before the trip was cancelled that's why a cancellation fee is not applied.

If the rider cancels before 5 minutes, no cancellation fee will apply.
If the rider cancels after 5 minutes, a cancellation fee will apply as long as you are still arriving on-time.
If you cancel the trip after arriving at the rider's request location and waiting 5 minutes, a cancellation fee will apply.
All cancellation fees are automatically applied by the system, so you do not need to take any extra steps.

Please let me know if you have any further questions!

Regards,

########
============================

Now, I use TripLog to track my mileage and expenses.
I use the GPS tracking feature which creates a map WITH TIME-STAMPS of where I was throughout the trip history. My records SHOW that I was at the pickup location on time (within the 8 minutes) and they cancelled literally while I am outside their building.

But Uber wants to suggest their system in infallible and that I was running behind.

I sent in the copy of the map with time-stamps showing when the request started and was cancelled.
I shouldn't have to do all that JUST to be properly paid $6 ($4.80).

There system continues to be buggy and unreliable, but they use it to tell us whether we arrived on time.
It is THEIR PHONE ON THEIR NETWORK.
****ing garbage.
Tired of having to do extra work just to get paid for the work I have already done.
As a Independent Contractor, I should be able to bill them additional time and expect to be compensated.
Had that happen to me as well, and got the same Uber response. I even had screen shots of my arrival time with my phone's time stamp, and the post 8-minute wait while I was texting back and forth with pax. Uber doesn't care. I got $0 for the cancellation by rider.
 

·
Banned
Joined
·
723 Posts
Had that happen to me as well, and got the same Uber response. I even had screen shots of my arrival time with my phone's time stamp, and the post 8-minute wait while I was texting back and forth with pax. Uber doesn't care. I got $0 for the cancellation by rider.
After 5 minutes you should get paid, I always do, and if the system messes up, they fix it. It still blows gonads.
 

·
Registered
Joined
·
946 Posts
Discussion Starter · #15 ·
About the new cancellation policy:

Dallas Partner Support
Oct 5, 14:54

Happy to explain our cancellation policy:

If the rider cancels before 5 minutes, no cancellation fee will apply.

If the rider cancels after 5 minutes, a cancellation fee will apply as long as you are still arriving on-time.

If you cancel the trip after arriving at the rider's request location and waiting 5 minutes, a cancellation fee will apply.

All cancellation fees are automatically applied by the system, so you do not need to take any extra steps.

Please let me know if you have any further questions.


help.uber.com
 

·
Registered
Joined
·
946 Posts
Discussion Starter · #16 ·
BTW, they did finally pay me the cancellation fee for what I described in the original post and after sending them a copy of my GPS records.


##### (Uber)


Hi XXXXX,

Thanks for your quick response!

I am so sorry to hear about the trouble here and thank you for explaining further what happened on this trip. I adjusted the fare and included the $6 cancellation fee.

Don't hesitate to reach out if you have any other questions.

Regards,

#######
help.uber.com
 
  • Like
Reactions: DocT
1 - 16 of 16 Posts
Top