bad advice. he is not asking if uber can deactivate you for cancellations. the obvious answer is yes. you're not going to be able to accept and cancel any amount of times you want. inevitably you will be deactivated. but uber has sent emails that we can now let pings go through without any threats of deactivation. it is your right as a driver.
Can Uber deactivate account for lower acceptance rate?
It's my third month driving for Uber, and I found it doesn't make a lot of sense if there is no surge pricing or if you deal with low ranked riders. Hence, due to cherry-picking, my acceptance rate is at 50-60%. With incentives, it was around 70-80%.
I have been receiving regular "Earn more: The more you accept, the more you earn..." emails and texts from Uber. Today I got a message that "repeated warnings could result in you losing access to the Uber platform", which is intimidating given my pretty good 4.85 ranking.
Any thoughts on whether they can really deactivate my account because of low acceptance? If I am not mistaken, the class action lawsuit prevents them from doing so.
I have been receiving regular "Earn more: The more you accept, the more you earn..." emails and texts from Uber. Today I got a message that "repeated warnings could result in you losing access to the Uber platform", which is intimidating given my pretty good 4.85 ranking.
Any thoughts on whether they can really deactivate my account because of low acceptance? If I am not mistaken, the class action lawsuit prevents them from doing so.
21 - 35 of 35 Posts
There is a level of sophistication here that you just sometimes don't get ...bad advice. he is not asking if uber can deactivate you for cancellations. the obvious answer is yes. you're not going to be able to accept and cancel any amount of times you want. inevitably you will be deactivated. but uber has sent emails that we can now let pings go through without any threats of deactivation. it is your right as a driver.
Look, Uber is all up into your data and they will figure out your evil plan to only accept riders on surge. Good luck with that strategy, buddy. I may be wrong, but I think your overall minimum acceptance level needs to be 65% or higher. So for the math challenged, 2 out of 3 rides that day must be accepted.
Glad you have this figured out....except I have never been timed out and have driven Surge Only a number of times.Look, Uber is all up into your data and they will figure out your evil plan to only accept riders on surge. Good luck with that strategy, buddy. I may be wrong, but I think your overall minimum acceptance level needs to be 65% or higher. So for the math challenged, 2 out of 3 rides that day must be accepted.
Actually, Uber wants us to drive surge, as strange as that might sound. They created it to get us over to where there is demand.
Thanks for your answers, Folks! Most of the opinions support the fact that Uber can't deactivate us because of a low acceptance rate, primarily due to the changed policy driven by the class action.
What is still concerning to me, in my case Uber has been evasive to disclose any policy regarding the matter, while my inquiry remains open. I reiterated to them my interest in reviewing their standard operating procedure. They keep sending me their meaningless copy-paste answers ("we are still a young company working on improving notifications and apologize for any inconvenience the time-out might cause, etc."). Then they intimidate me that my account can be deactivated because of a low acceptance rate, followed by a survey on whether I am satisfied interacting with their partner support specialist, and whether the issue has been resolved. No, I am not satisfied, and the issue hasn't been resolved!
It is quite remarkable to see this ambitious, apparently well-funded, company being so unprofessional, misleading and almost hostile to its partners, while siphoning a lot of money on the prime time TV ads to attract new drivers. What a misaligned strategy for the business expansion...
I believe this interaction with Uber should be passed to the class action lawyers, as additional food for thought in the process.
If someone has policies, emails, etc. from Uber explaining their standard procedure regarding the acceptance rates (and cancellations perhaps), in addition to what Roger JS and Uber Strike shared, please share with us as well.
Thanks again!
PS. Uber Strike, I like your motto "UBER HAS ZERO CARS, UNLESS THEY HAVE YOURS!!!" Very relevant to this thread.
What is still concerning to me, in my case Uber has been evasive to disclose any policy regarding the matter, while my inquiry remains open. I reiterated to them my interest in reviewing their standard operating procedure. They keep sending me their meaningless copy-paste answers ("we are still a young company working on improving notifications and apologize for any inconvenience the time-out might cause, etc."). Then they intimidate me that my account can be deactivated because of a low acceptance rate, followed by a survey on whether I am satisfied interacting with their partner support specialist, and whether the issue has been resolved. No, I am not satisfied, and the issue hasn't been resolved!
It is quite remarkable to see this ambitious, apparently well-funded, company being so unprofessional, misleading and almost hostile to its partners, while siphoning a lot of money on the prime time TV ads to attract new drivers. What a misaligned strategy for the business expansion...
I believe this interaction with Uber should be passed to the class action lawyers, as additional food for thought in the process.
If someone has policies, emails, etc. from Uber explaining their standard procedure regarding the acceptance rates (and cancellations perhaps), in addition to what Roger JS and Uber Strike shared, please share with us as well.
Thanks again!
PS. Uber Strike, I like your motto "UBER HAS ZERO CARS, UNLESS THEY HAVE YOURS!!!" Very relevant to this thread.
This is the best you will get:If someone has policies, emails, etc. from Uber explaining their standard procedure regarding the acceptance rates (and cancellations perhaps), in addition to what Roger JS and Uber Strike shared, please share with us as well.
https://www.uber.com/legal/deactivation-policy/us/
Fyi my acceptance hovers in the 30% range and cancel at 5% so far no warnings. I only take 1.5x and higher. Im not driving 10 min for an $8 fare.
Me thinks Uber will look very closely at any 'issue' that they can deactivate driver (legitimately) for, if the driver has a low Acceptance or high Cancellation rate, and deactivate them quicker then if they did not.
They put our acceptance rate on the app for a purpose. They can change the wording on the acceptance rate policy anytime they'd like.
I'd say this new placement of our acceptance rate in the app is our warning. Probably our only warning.
I'd say this new placement of our acceptance rate in the app is our warning. Probably our only warning.
Any time you see your acceptance rate flying down go usc and do recovery missionIt's my third month driving for Uber, and I found it doesn't make a lot of sense if there is no surge pricing or if you deal with low ranked riders. Hence, due to cherry-picking, my acceptance rate is at 50-60%. With incentives, it was around 70-80%.
I have been receiving regular "Earn more: The more you accept, the more you earn..." emails and texts from Uber. Today I got a message that "repeated warnings could result in you losing access to the Uber platform", which is intimidating given my pretty good 4.85 ranking.
Any thoughts on whether they can really deactivate my account because of low acceptance? If I am not mistaken, the class action lawsuit prevents them from doing so.
So whats with independent contractor BS? ,there is no $#- law in this country, law define by big fat lawyers everywhere they can ,they turned it and no $%& one express any objection .
Welcome to the new economy, created by tremendous wealth disparity.Thanks for your replies, Folks! It is sad to see how the "Wal-Mart of transportation" (aka Uber) manages their work force by lack of communication and intimidation.
Though I know you can't get deactivated for low acceptance... yet. I did however get this email:
"We noticed that over the last 7 days, you’ve been online but not accepting trips. When you receive a trip request, you’re the driver in the best position to pick up that rider. We’re trying to make it as convenient as possible for you to get your next trip started quickly.
When you don’t accept a trip, ETAs increase for other drivers and wait times go up for riders. And you miss out on a nearby fare.
If you don’t want to accept requests, just press “go offline.” Your acceptance rate will improve, and riders will be matched with drivers who are ready to pick them up. We’re trying to make the Uber experience great for everyone."
I get this feeling that anyone opted out of pool, a lot of them have been opted back in. I was opted out for a day or two, and then received pool requests again, which I responded with not accepting pool rides. Then I received this email.
"We noticed that over the last 7 days, you’ve been online but not accepting trips. When you receive a trip request, you’re the driver in the best position to pick up that rider. We’re trying to make it as convenient as possible for you to get your next trip started quickly.
When you don’t accept a trip, ETAs increase for other drivers and wait times go up for riders. And you miss out on a nearby fare.
If you don’t want to accept requests, just press “go offline.” Your acceptance rate will improve, and riders will be matched with drivers who are ready to pick them up. We’re trying to make the Uber experience great for everyone."
I get this feeling that anyone opted out of pool, a lot of them have been opted back in. I was opted out for a day or two, and then received pool requests again, which I responded with not accepting pool rides. Then I received this email.
My acceptance rate is now at 60% but it has gone as low as 35%.
Received the Acceptance Rate email a couple times.
It just depends where I end up in LA, the day and time, and if there is surge AND Riders are accepting surge. If Surge comes and goes and and I'm getting Pool and 10+ min pick up distances, down down down my Acceptance Rate goes.
Cancellation Rate is bellow 10% consistently.
I'm not worrying about Acceptance Rate and focusing on keeping Cancellation Rate low(er).
Received the Acceptance Rate email a couple times.
It just depends where I end up in LA, the day and time, and if there is surge AND Riders are accepting surge. If Surge comes and goes and and I'm getting Pool and 10+ min pick up distances, down down down my Acceptance Rate goes.
Cancellation Rate is bellow 10% consistently.
I'm not worrying about Acceptance Rate and focusing on keeping Cancellation Rate low(er).
21 - 35 of 35 Posts
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