Ok, so when I turned on the app today and was looking at my ratings and if there were any issues from the 1 day I worked last week there was 8 issues for Attitude!!! Really?? I always talk with the Pax that like to have a conversation. I always say hello, have a good day/night. I have reached 500 trips and never got in an argument with a Pax. I guess they are just trying to get free rides from Uber?
Attitude!
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4,560 Posts
You talking about Trump again. right? hahaha
daum 8 write-up for attitude. It’s not free rides when you have 8 people writing that in the comment section.
daum 8 write-up for attitude. It’s not free rides when you have 8 people writing that in the comment section.
Just looked on the forum from other cities as well and everyone is saying that they have gone from 2-3 issues to about 50-60 overnight so I am guessing there is an issue with the app? Or maybe not? I sure as hell am not going to lose sleep over it. Just thought it was strange.
Jerseyboys - you might be right....maybe I didn't smile when I said hello?
Jerseyboys - you might be right....maybe I didn't smile when I said hello?
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1,572 Posts
People are dicks sometimes.
I was reported once for "attitude" and the comment said I didn't talk to them... Wtf are we supposed to entertain them? Maybe I need to polish up stand up routine and practice juggling for .85/mile.
I was reported once for "attitude" and the comment said I didn't talk to them... Wtf are we supposed to entertain them? Maybe I need to polish up stand up routine and practice juggling for .85/mile.
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6,156 Posts
You are damned if you do and damned if you don't. If you talk too much customers complain but if you don't talk enough they still complain. The customer should set the tone. We aren't mind readers so we will just be quiet until spoken to.
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339 Posts
Bro that's exactly what I do. I'm always super friendly at meet-up, say Hi , how ya doin, where ya going. Then I throw a feeler out there, weather usually or something else general. You can always tell how they respond if they're interested, or not, in chatting. If they are friendly and seem enthusiastic, of course the conversation will just flow. If they're not, then I just shut up and drive. Honestly it's worked super well for me so far. If they want to talk, I always talk. If not, just get that vibe and keep the radio on low. Agree it is tricky. And pax shouldn't rate low for it unless the driver is being obnoxiously annoying.
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6,156 Posts
I just say hey are you and that's about it. I let them set the tone. I'm nice but not overly nice to the point where it looks like I want to wipe their bottom. I'm not an uber black driver lol
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339 Posts
All depends on how much you care about your rating. If you don't and 3's and 4's are OK, then it's all good. It is a job that does require a decent level of customer service. Granted its definitely not a ton of money, only a supplement, but if you want the rating and/or a tip, you gotta play ball a little bit so to speak.
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4,886 Posts
How can you see the comments for the complaint? I just see the uber canned text.
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