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http://thebillfold.com/2015/09/my-nine-months-as-an-uber-customer-service-rep/

What I remember most are the funny stories from disgruntled riders. There was the woman whose driver showed up so drunk that she pushed him into the passenger seat and drove herself to Kennedy Airport. Or the sleepy guy who ordered a ride home only to wake up in line at a McDonald's drive-thru.

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Walking us through a PowerPoint deck from Legal, Hector made sure we understood to never refer to Uber drivers as "employees," which wasn't hard, since we weren't technically Uber employees either. Nor were we ever to refer to Uber as a transportation company; it is an app instead, and the app is never to be referred to as a "taxi meter."

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It's not that the company is bad-just evil.

The biggest irony? Most CSRs in my cohort had never taken Uber before, because they couldn't afford it.

Read it all ... http://thebillfold.com/2015/09/my-nine-months-as-an-uber-customer-service-rep/
 

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542 Posts
I'm sure a lot of the csr's have
read some interesting emails
from both the rider and the
driver. It would nice to see
"thehappytypists" input on
this thread.

the admirer: inspires
the admirer: desires
the admirer: fights fire with fire
the admirer is chorkling
 
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