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Please explain what you mean by " they always arrive super late". I assume you get an estimate of when they will arrive when you book, but they get there later than the estimate.
Unfortunately your pick up might be a "stacked ping" meaning the driver is currently on a trip, he has to finish dropping off their passenger, then start driving to you.
The estimate would be based on the driver going directly to you, but it does not take traffic, traffic signals, etc. in consideration.
Drivers make money when they have passengers and are moving. None are going to stall picking you up just to stall.
Unfortunately your pick up might be a "stacked ping" meaning the driver is currently on a trip, he has to finish dropping off their passenger, then start driving to you.
The estimate would be based on the driver going directly to you, but it does not take traffic, traffic signals, etc. in consideration.
Drivers make money when they have passengers and are moving. None are going to stall picking you up just to stall.