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Sometimes it's better to get your 1 star and just move on.
We're driving for a company who is under heightened media scrutiny and has a rabid anti-everything-Uber contingent on social media. If that lady had pulled out a phone and taken a picture of OP literally spilling her groceries onto the sidewalk, OP would have made prime time news, and gotten a ton of grief on social media.
Why? Always keep level headed. If you choose to deal with people for a job, you gotta know how to deal with people.
 
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