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Discussion Starter · #1 · (Edited)
So many in another thread said "Don't worry about it, just take them to multiple locations without a change in app!" The pax wanted me to take his girlfriend to work after I dropped him off at the bottom location.

So this came in after hours of processing



Unfortunately for them and for Uber, I do make them change the address in app. So after a single email to support with screenshots of the app screen of the original address then the change to the new address, and encouraging them to double check their system, I quickly received this email



Then checked my statement and saw the rates reverted



If you were the type to not make the address change by the pax in their app, with no proof of the request of address change by the pax, you would be the guy looking at that first view, never to see that money again....

 

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So many in another thread said "Don't worry about it, just take them to multiple locations without a change in app!" The pax wanted me to take his girlfriend to work after I dropped him off at the bottom location.

So this came in after hours of processing



Unfortunately for them and for Uber, I do make them change the address in app. So after a single email to support with screenshots of the app screen of the original address then the change to the new address, and encouraging them to double check their system, I quickly receipt this email



Then checked my statement and saw the rates reverted



If you were the type to not make the address change by the pax in their app, with no proof of the request of address change by the pax, you would be the guy looking at that first view, never to see that money again....

Well done!
 

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Pax never say or question you when you make your screenshot?
Nope. Only took a few seconds and never noticed or understood what I was doing. Document it people, it'll save your ass! Don't take the chance!
I don't understand - what did you screenshot that would not be there later? And why would a pax be unhappy with you screen-shotting something?
 

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Discussion Starter · #10 ·
I don't understand - what did you screenshot that would not be there later? And why would a pax be unhappy with you screen-shotting something?
You have no history of the change. Uber does, but they could lie about it. I had a feeling this wouldbe a big fare and wasnt going to risk it. I didnt need to but id rather be safe than sorry.
 

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Good for you to pay attention to your business and share your experience. Everyone that sees this, now knows what can happen when riders claim ignorance of the process. Congrats on getting a decent Support response. My friend went back and forth about 4 times and finally got their money restored. Uber made up different reasons each time in their accusations. Wrong rider, ended trip too late, ect.
 

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Discussion Starter · #16 ·
Did anyone else notice with the original fare adjustment Uber did not adjust their fee so they were still taking $95.32. Yet you would have only made $116.47 if you had not caught it.
I did notice that and I would have made that adjustment had they not given me the full amount. That is pretty bad that they did that, I noticed it right away as it technically shows them earning 45% cut.
so what did you screen shot exactly? Just the app when the pax changed the address?
I took a screenshot of the detail screen that showed his original drop off location. Its the same screen that shows the "Contact Rider" and "Cancel" buttons. Then I took a screenshot of the same screen after he made the change to the second location.
 

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So many in another thread said "Don't worry about it, just take them to multiple locations without a change in app!" The pax wanted me to take his girlfriend to work after I dropped him off at the bottom location.

So this came in after hours of processing



Unfortunately for them and for Uber, I do make them change the address in app. So after a single email to support with screenshots of the app screen of the original address then the change to the new address, and encouraging them to double check their system, I quickly receipt this email



Then checked my statement and saw the rates reverted



If you were the type to not make the address change by the pax in their app, with no proof of the request of address change by the pax, you would be the guy looking at that first view, never to see that money again....

This wasn't X platform I take it?
 
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