[jeffel]

Has anyone experienced this before who can help me? Starting this past Saturday I get an error which tells me, "Your vehicle is not eligible in ${city}." It actually says ${city} rather than specifying my home market. I have a 2012 Ford Focus which I know is eligible. I have called the help line, and I have sent support a message every day. Sometimes they say they'll elevate the ticket, but I never hear back. Sometimes they say my account is fine, but it's obviously not since I can't go online. If anyone else has found a solution to this glitch, please let me know what you did. Thanks!!!

 

[MikhailCA]

Remove your car and add it one more time, probably it will help but you gotta do a new inspection in this case I believe so.

 

[Daisey77]

Add a vehicle but submit the same vehicle information. You can use the same inspection and then delete the old one once the second one is approved

 

[jeffel]

Add a vehicle but submit the same vehicle information. You can use the same inspection and then delete the old one once the second one is approved

Thanks. I actually already tried this. My car is now in the system twice. I get the same error with both versions of my car.

 

[Daisey77]

Thanks. I actually already tried this. My car is now in the system twice. I get the same error with both versions of my car.

damn . . . You might have to go to the hub. Is it considered compact or subcompact?

 

[jeffel]

damn . . . You might have to go to the hub. Is it considered compact or subcompact?

As far as I know it's compact. It's definitely not subcompact.

 

[GarryDRT]

Thanks. I actually already tried this. My car is now in the system twice. I get the same error with both versions of my car.

A local guy here also having the same issue. It seems going to the hub is the only solution.

 

[jeffel]

A local guy here also having the same issue. It seems going to the hub is the only solution.

That's what I ultimately did. It's funny because it was only a problem in Delaware. When I drove over the line into Pennsylvania to go to the hub, everything worked again. I still went to the hub, and they tweaked things so that it worked back at home.