[M3R44436M]

Hi,
It’s my second night starting as an Uber eats driver tonight, I encountered a problem a customer called me because she had received the wrong order. There were two orders that I delivered, I am certain I delivered the correct orders to those 2 customers. I told the customer I could run back to the shop and fix the order, I also said I could call the restaurant for her, but they said don’t worry.

i called the restaurant to ask what happened, and they said I got the orders mixed up, the manager said if they report me and the customer reports me then my Uber eats account will be deleted! He was totally blaming everything on me.


is that correct? I did everything in my ability to correct this problem.

The restaurant agreed if the other customer called back I could fix the problem by having their order re-done.
After this problem I made sure to double check all orders for the rest of the evening.
Any advice would be appreciated.

 

[Mcwharthog]

This happened to me once. Two orders from different restaurants. Dropped a large Chipotle order to wrong customer. Got to second customer and realized my mistake. Just told the customer I screwed up and another driver will have to deliver.

I called support and told them and they sent the customers e-mails that I was copied on. They apologized to the customer and took care of them with replacement orders and e-coupons

As much as I avoid calling support, sometimes you just gotta do it. Even if it is the restaurant or customer’s fault.

It turned out good. I got to keep the little pizza and the customer who got the Chipotle actually upped the tip!

 

[M3R44436M]

Hello thanks for your reply, contacting support sounds like a good idea. I’ve sent them a message about it. Thank you for the advice, that’s great you were able to keep those food items! of

 

[Another Uber Driver]

It's my second night starting as an Uber eats driver tonight,

As the other poster observed, sometimes ya' just gotta' do it. I would expect that they would cut you a break, as you are a rookie.

This is one place where the automated call assignment is inferior to voice dispatch. On voice dispatch, a good dispatcher could tell a rookie right away, so he knew to help him. Some cab companies had codes for rookie drivers, such as using an X after the cab number. Voice is something that Uber never could do, if for no other reason than it would go broke buying all of this radio equipment and paying all of these dispatchers. There are simply too many drivers, too many restaurants and too many customers.

Welcome to YouPeaDotNet.

 

[M3R44436M]

Hello thanks for your reply,

that seems to make sense, I would hope they would go easy on me, and being a newbie at the job it’s hard to know how to handle these situations.

One of the customers I spoke to on the phone basically laughed when I mentioned that I could return to the restaurant to get her correct order, maybe because it was only a $5 delivery and I was paid $3 for it.

hoping support will get back to me soon,

cheers.

 

[SCdave]

For two orders. Write First Name of customers on bag. I ask restaurant to do this or do it myself.

And/or separate 1st and 2nd orders any way that makes sense for you. Left and Right side of trunk/hatchback. Or floor of front passenger seat and floor of rear.

 

[kingcorey321]

Ok green driver.
Rule #1 When delivering food.
They tell you what to deliver. Never call the restaurant again in any mistaken situation. Its pointless .
I also had a diner call and say hey you messed up my food !
Me i call support . I tell support. ( I delivered two SEALED BAGS )
Key word SEALED BAGS .
Ok you tell support the bags were already labeled from the restaurant.
Put the blame back onto the restaurant where it belongs .
Uber knows you can not check or open sealed bags.
You will be good to go .
Again . If the bags are not sealed tie them into a knot .
All you should tell the diner is . You are sorry . The restaurant made a mistake and handed you the incorrect food.
You are going to call support and tell them the situation and they will be contacting the diner very soon . Hang up.

 

[M3R44436M]

That makes sense, So basically it's not worth mentioning to support now? and thank you.

For two orders. Write First Name of customers on bag. I ask restaurant to do this or do it myself.

And/or separate 1st and 2nd orders any way that makes sense for you. Left and Right side of trunk/hatchback. Or floor of front passenger seat and floor of rear.

Yep good idea thanks. 👍

 

[bobby747]

$ 10 FOOD ORDERS? wtf.getting $3 to $6 to del...find another job. i did pizza business alot + years at nt second job. with eats you are working for pizza only..$100 how many hours for below avg area's 20?? need perfect spot to get by.

 

[M3R44436M]

That was for only one order I make good money on most hotspot areas $15 - $16 orders. Finding another job isn't that easy...

That was for only one order I make good money on most hotspot areas $15 - $16 orders. Finding another job isn't that easy...

And yeah the next $3 order I won't be accepting not worth it.

 

[DJJoeyZ]

In my early delivery days I picked up two orders from the same restaurant, similar names, similar sized bags, but one had 4 burgers vs the other’s 2, both had fries. I drop off the 1st and on arrival to the 2nd I noticed I switched the bags. I drive a block further so I can call support, then the 2nd customer texts me saying I drive past her place. UE tells me keep the 2nd bag and they’ll clean up my mess, I thought for sure I would be deactivated in the coming days, but no.
Now I have a fat black marker and if picking up 2 different orders with similar looking bags, I’ll write big bold name or initials.

 

[SHalester]

sometimes, or maybe the default, best way to learn how to do something is from the mistakes. Betcha don't do the same thing again......

 

[guano]

Hi,
It's my second night starting as an Uber eats driver tonight, I encountered a problem a customer called me because she had received the wrong order. There were two orders that I delivered, I am certain I delivered the correct orders to those 2 customers. I told the customer I could run back to the shop and fix the order, I also said I could call the restaurant for her, but they said don't worry.

i called the restaurant to ask what happened, and they said I got the orders mixed up, the manager said if they report me and the customer reports me then my Uber eats account will be deleted! He was totally blaming everything on me.

is that correct? I did everything in my ability to correct this problem.

The restaurant agreed if the other customer called back I could fix the problem by having their order re-done.
After this problem I made sure to double check all orders for the rest of the evening.
Any advice would be appreciated.

Good start!

 

[SCdave]

In my early delivery days I picked up two orders from the same restaurant, similar names, similar sized bags, but one had 4 burgers vs the other's 2, both had fries. I drop off the 1st and on arrival to the 2nd I noticed I switched the bags. I drive a block further so I can call support, then the 2nd customer texts me saying I drive past her place. UE tells me keep the 2nd bag and they'll clean up my mess, I thought for sure I would be deactivated in the coming days, but no.
Now I have a fat black marker and if picking up 2 different orders with similar looking bags, I'll write big bold name or initials.

Yup, my two orders were for Indian Curry that I got mixed up. But I caught it, doubled back and corrected my mistake.

Then started to write/have written names on bag/receipt. Delivery Apps should really require this from Restaurants, but hey, WTH do we know, right?

 

[Wildgoose]

I never place two orders together in front seat. One should go to back seat.
As soon as I swipe start delivery, I read the name and remember food from which seats supposed to be delivered.
Never made a mixed up mistake yet.

 

[Seamus]

Many of us have done the same when we were new. Now since I use several different warming bags I have a good system for putting them in warming bags that are visually different and putting a sticky pad note on the bag when I get to my car. Recently, I had two “Karen L” at the same time, what are the odds? That time I simply labeled a sticky pad with the delivery address to differentiate.

 

[Alltel77]

Many of us have done the same when we were new. Now since I use several different warming bags I have a good system for putting them in warming bags that are visually different and putting a sticky pad note on the bag when I get to my car. Recently, I had two "Karen L" at the same time, what are the odds? That time I simply labeled a sticky pad with the delivery address to differentiate.

Good thing you caught it in that one. If you'd messed both Karen's would be blowing up your phone after delivery demanding to speak with your Manager

 

[KevinJohnson]

Now I have a fat black marker and if picking up 2 different orders with similar looking bags, I'll write big bold name or initials.

Yes a nice marker. Way too often when I asked the staff to put the names on the orders they give me a dirty look. Just started doing it myself.

 

[DJJoeyZ]

Had a Chick-fil-a pickup, as I’m walking up to the counter there’s another deliver driver a few steps ahead of me, we both had pickups for Kristen, same first name, different last initial. Now I try to give first name and last initial on ever pickup.

 

[M3R44436M]

Good start!

Thank you

sometimes, or maybe the default, best way to learn how to do something is from the mistakes. Betcha don't do the same thing again......

That's true, and yes I'm carefully double checking all the orders now (just in case).