Just FYI, I had a collision while driving Uber in July. Had rideshare coverage with Allstate. I had a rider in my car and I was considered at fault.
So since I was on the app with a rider in the car, James River Insurance company was primary. Their deductible was $1000. My personal auto insurance with rideshare, Allstate, reimbursed me $500 for the deductible since that's all my decuctible with them is.
I reported to Uber immediately. Made multiple calls and emails to James River, however it took them 8 days to contact me. Everything they do is farmed out to someone else (all over the country.) Anyway, they were slow but determined my car was a total loss. They sent a check to the lien holder on the car. I was told by them they were calling it a total loss, but they never actually told me when they sent the payoff in. They pretty much didn't tell me anything except if I called them. They kept saying don't worry, we are taking care of everything. I only found out my rider and the other car's occupants were filing claims when I was called by their attorneys. But I guess James River will handle all of that.
Here is another lesson for my fellow drivers who have GAP insurance on their cars. If you don't know, GAP insurance pays off your car when there is a gap between what the insurance values your car at and what you owe. I had GAP insurance and after James River's payoff I still owed a bit over $1000. I was getting ready to file the GAP claim, when I saw in small print, that ride share is excluded. I wasn't doing Uber when I bought the car. So I was out of luck but thank God I didn't owe more.
Anyway it was a horrible experience but I'm continuing to drive Uber until a few more bills are paid off then I'm probably done. By the way as soon as I learned Lyft's deductible for their drivers is $2500 I quit driving for Lyft. I don't plan to get into any more collisions but I didn't expect the first one either.