[Ayad]

Let's say we get to see all the negative comments. Many will be specific enough to identify passengers. Some drivers might contact these passengers to explain their position or worse. Just reaching out to them in their place of business or residence could be considered harassment. Absent this liability factor, do you think uber or lyft would welcome the flood of driver communication regarding their side of the story with open arms? We are not that important. The comments work with eBay because buyers and sellers are distant from each other and eBay controls how they make contact.

 

[Ayad]

You state: Ebay controls how they make contact...
Not really. both parties have the address of the other and likely have the email address and possibly phone number after initial contact.
Yet with Uber, neither the driver nor rider has the address, email, or phone number of the other party.
Even if the driver picked up the rider at their home, they did not likely write down the address at that time.
However, if they DID write it down and decide to "reach out" or "harass" the customer, that is fairly easy to address directly through Uber AND the local police.
If the driver wants to not only be deactivated from Uber, but ALSO end up with a possible criminal record, that is a reflection of the driver and no one else.

You get the shipping address of the buyer with eBay. It is typically out of state, and may or may not be a physical address. Emails as of a few years ago have to go through ebay, and don't get sent if you include an actual email address in the body of the message. No phone numbers.
It is more likely to have a possible confrontation with someone you remember meeting the day before knowing their point a to point b.