[KeJorn]

I read somewhere that Uber claims they did this in the past and a driver retaliated on the rider.
Personally, I think they did a disservice by removing that feedback.
Provide the feedback, much like you would see for eBay, etc... how many 5 stars, 4 stars, 3 stars, etc... and the feedback of customers.
Then implement like Lyft, anything less than a 4 star means those two will never be matched up again.
Finally make sure the drivers understand that if they try to retaliate, they will be deactivated.
Same with the rider feedback.

Otherwise revert the whole system to a thumbs up / thumbs down system and move on.

 

[KeJorn]

the riders are retaliating on drivers lately.
My ratings tanked.
I look at weekly statements, average for my market tanked as well.
Uber's toxic behavior is spreading to everything it touches.
For now, as drivers we are at risk because of the endless supply of new drivers.
I started to seriously think that uber really doesn't want a veteran driver.
All it wants is your new car.

Yep... for Uber, lowering rates until drivers cannot maintain their nice new vehicles means they must rely on new blood to provide new vehicles, while ruining the lives and cars of the drivers that helped Uber get wealthy.

 

[KeJorn]

Let's say we get to see all the negative comments. Many will be specific enough to identify passengers. Some drivers might contact these passengers to explain their position or worse. Just reaching out to them in their place of business or residence could be considered harassment. Absent this liability factor, do you think uber or lyft would welcome the flood of driver communication regarding their side of the story with open arms? We are not that important. The comments work with eBay because buyers and sellers are distant from each other and eBay controls how they make contact.

You state: Ebay controls how they make contact...
Not really. both parties have the address of the other and likely have the email address and possibly phone number after initial contact.
Yet with Uber, neither the driver nor rider has the address, email, or phone number of the other party.
Even if the driver picked up the rider at their home, they did not likely write down the address at that time.
However, if they DID write it down and decide to "reach out" or "harass" the customer, that is fairly easy to address directly through Uber AND the local police.
If the driver wants to not only be deactivated from Uber, but ALSO end up with a possible criminal record, that is a reflection of the driver and no one else.