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Discussion Starter · #1 · (Edited)
First things first, I'm a veteran Uber driver in NYC with 10K+ Uber rides since the past 3+ years with 4.81 rating, VIP status with an additional 4-5 years of experience driving limo/black/yellow in NYC.
Also, lived in Miami between 1999-2008.
So, I know some chit about this business in Miami and NYC and 100+ miles radius of both.
Anyway, I just came back from a week long vacation in Miami and wanted to share some feedbacks as a Uber rider about Miami Uber drivers.
I have requested and completed total of 23 trips as a Rider while I was in Miami over the past 7 days.
All rides was completed between South Beach, Biscayne corridor and Brickell/South Miami Avenue triangle. So, I don't have much data outside of those areas.
Here are my observations and feedbacks about the Uber drivers in Miami:
1) 90% of Uber drivers do not speak and do not understand one single word of English, including "Yes" and "No".
Of course, nobody is expecting from them to discuss about William Shakespeare, but hey, it does not hurt to write down 20-30 necessary words in English and memorize them. No?
2) Almost all of them blasting some loud salsa etc. music even when the rider is in the car and they never ask if it is okay to blast their music of choice.
3) Vehicles are usually clean and newer model especially in Brickell/South Miami Avenue and Miami Beach, but, 90% of drivers are clueless about the directions and no idea about their way around. Most don't even have a smartphone holder (holding the phone in their hand), very few use Waze and ALL have their choice of navigation is with audio LOUDLY on all the time which is very annoying.
4) Even I enter the pick up address manually (with a restaurant/bar/condo or any landmark name), almost all waiting either accross the street or around the block which does not make sense since they have the "name" of the venue in front of them.
5) Most cars (even the NEW ones) need either new shocks/struts or sway bar end links along with new tires.
I would focus on more smoother ride rather than blasting reggeaton or salsa with freezing A/C and continuously sniffing my nose. Lol
Anyway, they all gave me 5 stars (I have over 400 rides as an Uber VIP rider and my rider rating is 4.97 out hundreds of rides as a rider (no, I have never tipped).
I gave 5 stars to all drivers who seemed to know their way around and speak -at least- reasonable amount of English, regardless of their vehicle's brand, year or condition.
On the other hand, I gave one star to the drivers who totally does not belong to this business -and any kind of business at all- completely!
On the other hand, you guys have some good surges in certain days and times which we rarely see them in NYC.
I'm seriously thinking about moving back to South Florida next year or so.
Much better (relax, no stress,
no traffic, no overhead etc.) and more profitable (after all the operating expenses) than this chit chow in NYC.
:)
 

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Discussion Starter · #3 · (Edited)
You make some excellent points, and I've heard most of them from pax.

But my lasting impression of your lengthy and thoughtful post is "...here is an Uber driver who has never tipped."
I tried to tip few times, but the drivers insisted to not to accept my tip.
Maybe, they felt me close to them but from different planet. That's why I have never got less than 5 stars out of few hundred rides as a Rider. You'll never know. :)

In addition to above, I told almost all of them that I'm a veteran NYC Uber driver and try to helped them out with the things they are missing, but, language barrier is a huge deal in Miami area. They just don't understand even if you ask them "Busy?", the answer may be "Hoarh?"...
Not all though, some of them are at least trying to speak at least few words of English and they said that they've been trying hard. So, respect to those and gave them 5 stars and appropiate badges.
Conclusion is, the service in Miami is not comparable to the existing chit chow in NYC.
Even the worst Uber driver in NYC could be the one of the "above average" ones in Miami, I guess.
 

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Discussion Starter · #6 ·
Only twice, I've had to request a Pool because the surge was over 5X at that particular time and I was desperate for a ride.
So, on those cases, I apologized both drivers for ordering Pool (which I have never requested before, ever) and one of them was a really cool guy with a Ford 150, nice convo with him and other poolers, but the other guy was trying to play the smart ass with me and asked me to cancel the trip when we reached the destination. I told him that, If i cancel the Pool, it will convert to a regular X fare to me and I will lose the advantage of Pool. On the other hand, he will get paid for his time/distance and surge regardless it is pool or a single X ride.
Anyway, he showed me his 3K+ 5 stars and 4.69 rating to make me impressed. I showed him my 5K+ 5 stars and 4.81 rating in return, so he shut up and changed the topic. Lol
 

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Only twice, I've had to request a Pool because the surge was over 5X at that particular time and I was desperate for a ride.
So, on those cases, I apologized both drivers for ordering Pool (which I have never requested before, ever) and one of them was a really cool guy with a Ford 150, nice convo with him and other poolers, but the other guy was trying to play the smart ass with me and asked me to cancel the trip when we reached the destination. I told him that, If i cancel the Pool, it will convert to a regular X fare to me and I will lose the advantage of Pool. On the other hand, he will get paid for his time/distance and surge regardless it is pool or a single X ride.
Anyway, he showed me his 3K+ 5 stars and 4.69 rating to make me impressed. I showed him my 5K+ 5 stars and 4.81 rating in return, so he shut up and changed the topic. Lol
Damn! Yours is longer than mine as well.
Have you considered teaching courses to ants?
 

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Discussion Starter · #8 ·
is true has a NYC uber driver u guys have to pay for a permit just like a taxi medallion.
You guys are working more relax and no overhead over there.
I already made all the numbers and figures. It is a "better" and more "profitable" gig in South Florida, compared to NYC.
 

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You guys are working more relax and no overhead over there.
I already made all the numbers and figures. It is a "better" and more "profitable" gig in South Florida, compared to NYC.
If you come here, you're gonna have to learn some Spanish tho. Half the pax only speak Spanish.
 

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Discussion Starter · #10 ·
No, seriously, there is an opportunity there. I can't go into details now. These people are totally clueless about anyhing and everything. Lol

If you come here, you're gonna have to learn some Spanish tho. Half the pax only speak Spanish.
I do speak a little Spanish. I lived in Miami for about 9 years, went to MDCC for basic Spanish and capable of understanding necessary things in Spanish in daily life.
Btw, I am not planning to move back to the Miami Beach again. This time, I am thinking about moving to Sunny Isles, Fort Lauderdale or even north where is more European and mixture of all rather than obvious other ones in Miami.
 

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You guys are working more relax and no overhead over there.
I already made all the numbers and figures. It is a "better" and more "profitable" gig in South Florida, compared to NYC.
Don't judge so fast. March is only one month. There are 12 months and only one march. So you want a more realistic month to re run the numbers then come back in may June July august September October or even November all considerably slowly
 

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Discussion Starter · #15 ·
Don't judge so fast. March is only one month. There are 12 months and only one march. So you want a more realistic month to re run the numbers then come back in may June July august September October or even November all considerably slowly
I know that. I lived there. But still, seems less work, less money, more relax and much better life style, it looks to me, maybe after certain age, or more relax and healthy life experience, not sure, though...
 

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Manhmptn Are you for real man? You are a veteran driver and from NYC and you don't tip the drivers??? Keep your feedback for yourself. I don't buy it for a second that drivers refused your tips so you stopped!
In case you move to Miami, I hope that riders won't tip you either.
I'm so disappointed in you because New Yorkers are by far my best tippers.
Regarding the service, cars condition, etc, you got exactly what you paid for: 0.85/0.13 minus U 25%. Don't get me started with NYC drivers and their cars. I had horrible experiences.

P.S. I see that driving in NYC you took a week long vacation here. If you will drive in SoFl, you wouldn't afford one. LOL.
 

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Only twice, I've had to request a Pool because the surge was over 5X at that particular time and I was desperate for a ride.
So, on those cases, I apologized both drivers for ordering Pool (which I have never requested before, ever) and one of them was a really cool guy with a Ford 150, nice convo with him and other poolers, but the other guy was trying to play the smart ass with me and asked me to cancel the trip when we reached the destination. I told him that, If i cancel the Pool, it will convert to a regular X fare to me and I will lose the advantage of Pool. On the other hand, he will get paid for his time/distance and surge regardless it is pool or a single X ride.
Anyway, he showed me his 3K+ 5 stars and 4.69 rating to make me impressed. I showed him my 5K+ 5 stars and 4.81 rating in return, so he shut up and changed the topic. Lol
I agree with a lot of your points, but you do just sound like another New Yorker that comes down here and just says everything is better in New York, accept of course for the Knicks.

Are you telling me in NYC, a huge melting pot city like Miami, if not bigger, doesn't have the same issue with non english speaking drivers?

I also disagree with your opinion about the market being better here than in NYC, or Uber wouldn't be advertising $1500 guaranteed weeks in NYC, which has never been advertised down here. The only thing Uber would guarantee down here is on really busy holiday weekends, and it would just be a guaranteed salary like $20/hr which 90% of the time you should have no problems making with surges. Outside of South Beach area you mentioned, business dies overnight the farther north you go, and if you feel like driving 30 mins away to pick up PAX, then there is plenty of opportunity for you.
 
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Discussion Starter · #20 ·
You make some excellent points, and I've heard most of them from pax.

But my lasting impression of your lengthy and thoughtful post is "...here is an Uber driver who has never tipped."
Sorry, my bad. My answer should have been, "I am already taking care of the needy, around me, when needed".
 
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