3.0 Rating Out of 5 Rides

The reality is probably only 1 person has rated you. The rest WILL rate you, but they need to use the application again to do it which means your rating will come when they request their next ride.

The other reality is that 1s, 2s and 3s do happen no matter what you do. From Day 1 of driving I was NEVER rude or got into a fight with anyone. My car has ALWAYS been CLEAN. I always say hello, always say goodbye and say at least one positive thing. I am ALWAYS clean and make it a point to shower and dress in slacks and collared shirt when I drive. Many people have looked at my setup and made positive comments. Despite my attention to detail there are still times people jump out and hit 1, 2, 3. Sometimes I even think its Uber messing with me. I think they do mess with drivers so the drivers wont get too comfortable.

Finally, another reality is there are a few NJ people out there who are complete asses. They will jump out of a car hit 1 just for a laugh. Some of them might even believe that by hitting one they are rating you #1 as in you are the best. Some NJ people ARE like this and are either malicious or really that stupid. Other NJ people are so picky that unless you show up in a Benz dressed in the old fashioned livery driver outfit complete with hat you are not getting a 5.

Do you refuse passengers if their rating is below a certain level? I only have 10 seconds to make a decision. I have to see how far I have to drive and then look at the passenger rating? To me I look at the pickup point and the projected distance. If it is not close, I usually let the ping go. I don't consider the rating. Should I be worried about a 4.6 versus a 5.0? Often times its not the paying passenger but others that accompany them on a fare. I am in an area where I pickup a lot of barhoppers late at night. You are not going to see these people on their best behavior. 95% of the rides are a non event. I just don't want to rate people down. If I am busy, I don't even have time to look to see if there is trash in the backseat.

I am able to retain a 4.7 rating. My rating is closer to 4.8 during a non-surge and 4.5 during surge. Uber has an adjusted rating which is based on your last 200 trips and takes into account your acceptance rate and the amount of surge trips you take. So Uber knows if you take a lot of surge fares that your rating will slide. They also give you credit for taking over 90% of your requests and not being selective.

So if you want to be a perfect Uber driver then you have to be very selective on who you pickup and not work during surge periods. If you follow this credo your hourly rate is probably going to be closer to 15. If you are willing to work surge and put up with awful riders you are probably going to be around 20-25/hour.

DelaJoe said:

I always rate everyone a 5 no matter what. Uber is a job and why would I want to tick off passengers by rating them low. You have to face reality that you are not always going to get 5 stars on every trip.

1) The person may never give a 5.
2) The person might just be having a bad day.
3) The person might accidentally hit the wrong star button and submit and then its too late to change.
4) You may have made a mistake in driving or a comment you said or an odor in the car.
5) ...and this is the one that hurts me the most....you drive during a price surge and the fare is very expensive...most surge passengers rate you down because they didn't realize how much uber was going to charge. This is called the pi**ed off rating.

Click to expand...

You take too long coming out your rated this way
5 minutes gets a 4
5-8 minutes gets a 3
Anything over 8 gets you a 1
If you slam the doors that's 1-3 depending on your attitude
Leaving garbage 1 no question about it next pax would down rate me as soon they walk in
Touching my stereo without asking 1
If they smell 1
I try not pick up pax in laundry mats , supermarkets because too much crap with them that's 3.
Wrong address for pick up 1
No tip 4 if I did not mention tipping
No tip 3 if I mention tipping
No tip 1-2 if I mention tipping and it's a long ride for pick up 12-20 minutes after I call you to confirm how far I am do you still want me to drive to pick you up or try to call another driver
Any combination from the above its automatic a 1
Supermarkets you ask me to get your groceries in to the car and then out of the car no tip 1 with tip 3
I'm not a pea pod or fresh direct for home deliveries lol
If more drivers would follow simple rules like I do we as a group would make a lot more money because pax need to be trained in how to tip us since uber tells them that no need for tipping they automatic assume tip is included
I had a recent run from Hoboken to ewr and when I was getting closer to ewr I started the conversation about tipping this lady lol went into freak show how dare you ask me for additional tip if tip is already included 20% she says wow what a joke I ask her if uber told her that she says yes
I did want problems at ewr so I did not say much more just finish by saying mam tipping is not mandatory but customary and apreciated but you don't have to by the way it's not included next time you have a chance email uber and ask them if it's included 20% for tip lol
I just wanted to get out of there pa on patrol
And for the ones that say sorry mr I'm out of cash I say no problem I accept credit/debit cards You guys should try this app square it's really useful for assholes with no cash lol
Keep on ubering