Discussion Starter · #1 ·
I've had 2-3 riders ask about the 'new 2 minute rule'. Seems they had received notices in the last day or so. Anyone have any formal info on this in particular for DFW area. As far as I know this is being 'tested' in different markets... some sort of penalty if pax is 2 mins. late, etc. ; however in Dallas the rule seems to be no rule e.g. pax can cancel before / after 5 mins; no pentalty; driver can wait or not wait and cancel as not show... but in all cases no money changes hands. (that was my last input from dallas support). Anything new? Are you getting these requests?