Advice
Here is an article about what supposedly happens when a pax complains to Uber.
https://www.google.com/url?sa=t&source=web&rct=j&url=https://amp.ft.com/content/3de6d6e8-034c-11e9-99df-6183d3002ee1&ved=2ahUKEwjC6c6X2MPfAhVorVQKHeE2DQYQiJQBMAB6BAgJEAQ&usg=AOvVaw0hOQYETnARjtfaDmRftRYh&cf=1