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  1. Advocacy
    Why just 5 star everyone? Why just accept everybody without looking? Why bother with 2, 3, or 4 stars when you rate. Make it Yes or no. 1 star or 5 star your pax. If you see a pax with 4.6 take one for the team, give them a ride and then...givem 1 star. Get them out of the system. Heavy...
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