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  1. Complaints
    Ok..your going to pick up a surge trip. Your more than 5 minutes headed there. Uber then matched you with closer rider. That Ride cancels right away. You lost both trips and your likely in a high traffic area with no recourse to get out and surge is all gone. You do not get reimbursed for the...
    algorithm cancels closer rider lost pax lost surge matched closer rider no fare uberpool
  2. Advice
    Last Saturday, I responded to a trip that disappeared from my app as I was on my way to the pickup. I attributed this to a glitch in my phone and picked up the rider anyway. Note: I did not see a cancellation notice at any time 20 minutes and about 15 miles later, I dropped off the rider...
    disappearing trip no fare not paid wasted gas
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