feedback issues

so according to Uber's website, https://www.uber.com/c/180-days/improved-ratings-and-feedback/ all riders are now required to give reasons for low stars, but just today I receive a ratting less than five without explanation.

Anyone else's notice the newest bullshit about rider feedback issues. ALMOST everyday I drive now I get some kind of rider feedback issue.. Latest was "late arrival missed eta".. Probably because the ****ing pax made me wait 4 minutes after I arrived.. Lately; a lot of riders are taking...