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fare adjustment

  1. Advice
    What does everyone think. If Travis came back as CEO and recognized the company took the wrong direction and he was going to make it right for drivers again. Would you give him a shot to make it right?
  2. Toronto (Ontario)
    I'm writing to publicize my frustrations with Uber's 'Trip Fare Equation' (TFE) that I believe does not fairly adjust for traffic time during rides. TFE follows an equation with a very low & static 'cost per minute' that I say does NOT appropriately compensate for shorter rides with LOTS of...
  3. Brisbane
    So I started I fare before picking up someone because it started the pick up timer when I was 2 blocks away and took 4min to get to the passenger. So I started the fare to prevent the rider being charged as I wasn't even there yet. Then the prick gave me low stars and dispute the fare and Uber...
  4. New York City
    Went through my fares from today and I was underpaid (Uber took a higher cut than they were supposed to) on all but one. Not sure what that's about, but makes me want to go through them all now.
  5. Austin
    Since the fare restructuring in May of 2017 during their "180 Days of Change" & net fares were all that were displayed - no gross amounts and no Uber fees on any statement (only in detailed fare breakdowns) - I've been checking trips individually from pick up to drop off. In 2017 I had over...
  6. Pay
    Hey Guys, Did anyone notice Uber charges customer different total then what it shows on the Fare details for what that rider pays in total. I have found this discrepancy and seems hidden charges goes directly to Uber , this is on top of 30% cut they have for the trip How many people asked...
  7. Canberra
    See this important post on the national forum by Paul Collins where he has not been paid a large fare because the rider claimed they didn't authorise the trip: https://uberpeople.net/threads/beware-looks-like-things-have-changed.207279/.
  8. Brisbane
    This just in; Brisbane Partners will see implementation of Multiple Stops where drivers will be notified when a rider adds extra stops to their trip. Hopefully this clears up the fare adjustments from sly multi stop riders trying to scam drivers
  9. Dallas
    Another 180 days of change email making things the way they should be. What took so long? Oh I know. Out with the old, in with the new (executive leadership). "Get paid for returning lost items On average a driver returns 11 lost items a year. That’s a lot of time spent on the road and not...
  10. Complaints
    I don't understand where they get off thinking they can change stuff around anytime they feel like it. Last I checked they take out 25% that's it. I never signed anything stating I accept anything different. So could someone explain this image please
  11. Technology
    My app has crashed 3 times today. Once while using in app navigation to get to the pickup, Twice while using Waze with a fare. Each time it crashed with a fare, I was shorted. The first one turned a 10 mile fare into 1 mile (already fixed with a +$9), waiting on 2nd now. Check your distances...
  12. Delivery
    Where I am located, the only current times that are worth delivering food for Uber are between 11:30am-1:30pm and 5pm-9pm. I have alarms set on my iOS device, which Apple sets the time for all devices. I have the latest iOS. I always use the current version of the iOS app. My alarm is set for...
  13. Complaints
    I had a fare of 31 dollars and asked for it to be adjusted down because I took a wrong turn. So they adjusted it down 11 dollars and took all of it out of my share and never adjusted their own fare. So I wound up getting 11.65 and uber got 7.80. I have talked to so many people and they are all...
  14. Complaints
    I have lately been getting issues with cash trips especially young children making accounts and choosing cash payment trips. They seem to use the uber app using promo code but when the fare is more than the promo code they have no money or not enough to cover the costs. I had two young guys...
  15. Atlanta
    Recently, I had a run from ATL airport to Buford and it was 56 miles but took 2hrs and 5mintues exactly to drop off my passenger due to Heavy traffic on Friday. My payment was 36 dollars. I thought Uber was supposed to include ‘TIME” 56miles for 2hrs? What is the correct calculation? How...
  16. Toronto (Ontario)
    Im confused. Getting paid $0.81/km and $0.18/min... is that after uber's cut of 25%? Example, say I had a ride that was 46km and it took 50 minutes to complete. What would my expected payout be approx?
  17. Los Angeles & Orange County
    So I just received an email from Uber that they are adjusting a fare of mine from 11/22/2016..some UCLA student..dropping my fare down to 1.23 on a 4 mile trip??? Huh?? I wrote Uber and waiting for a reply. Does anyone use this app?
  18. Atlanta
    Uber needs to adjust Fares according to Gas Price hike. All my pickups were 15 min to 17 min away. I am not driving 15min for free to pick them up. Uber needs to add Pick Up distance to the equation.
  19. Miami
    I looked everywhere to see if they had an explanation of how rider n driver fees r calculated. I came accross some information but its not straightforward. I had to reach out n ask uber support for clarification. Ever since a recent post regarding fare reviews I've been keeping an eye on my...
  20. Dallas
    FINALLY Uber has raised the minimum fare. It's only 50c but it's a start. Hopefully they will raise the amount per mile next. I never thought I would say it but THANK YOU Uber.
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