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1-8 of 8 Results
  1. Austin
    Since the fare restructuring in May of 2017 during their "180 Days of Change" & net fares were all that were displayed - no gross amounts and no Uber fees on any statement (only in detailed fare breakdowns) - I've been checking trips individually from pick up to drop off. In 2017 I had over...
  2. Chicago
    Lately I have been confronted with 3 fare adjustments. 1 Uber apologized it was a mistake and the 2 others well they are still working on it. The former is for less than a dollar, the latter is over $5.45 and it is a little bit more complex. I picked up 2 colleagues and the cardholder punched...
  3. Complaints
    I picked up a couple in Manasquan NJ going to a great bar in Asbury Park. Good conversation, no incidents. Three hours later Uber sends me this: "We reviewed this trip and the data shows that the ride did not go to the destination entered in the Uber app. Additionally, the trip appears to be...
  4. Dallas
    Well, I guess giving you the run around is not enough. Now they started marking messages as resolved without responding, so make sure to check back on your tolls and fare adjustments. Another issue i been dealing with it last few weeks is going back to your fares when a passanger disputes them...
  5. New Jersey
    I had a fare cancel 2 times before I finally started the trip. I started the fare but when I got to the destination the fare wouldn't let me complete the trip. I tried twice but each time I received a dialog box that had a message I don't remember, in the process of trying to complete my trip...
  6. Chicago
    I drove last night & reviewed my trips this morning to see how the evening wrapped up. I reviewed 1 trip (stood out like a sore thumb) that just didn't seem right and crunched the numbers. Sanity check here. New rates in effect? My bad math? Too much coffee? I disputed with Uber and...
  7. Dallas
    Last night for an Uber trip from Love Field to Mansfield: This trip started at Love Field (DAL) during a surge period. The initial ping came in on a street adjacent to the airport but passenger called immediately and said they were at the terminal. Prior to the trip the entire airport area was...
  8. Sydney
    A rider complains to Uber about the route you took but you were just following the GPS and they never gave you alternative directions. Without consulting you, Uber goes ahead and recalculates the fare based on a direct A to B route. Uber completely ignores the fact you may have done a drop off...
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