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  1. News
    Judge says $26m fine for Uber over misleading fares and fees is too much
  2. Lyft
    I had a ride automatically added to my queue as I was dropping off my last passenger. The new account holder “Sheila” sent me a msg saying that the ride was for her son. As I headed in the direction of Sheila’s address, I texted back, asking how old her son was. By the time I was 3/4 of the way...
  3. Complaints
    The screenshot speaks for itself. The black boxes are my best effort at obscuring any piece of data an Uber employee might be able to use to identify me. Has anyone else encountered something similar?
  4. Complaints
    Are they actually telling us to drive INTO buildings now to get closer to the passenger when they don't want to come out of their house or building on time? I was actually in the guy's driveway! How can I drive closer to the pax when I'm in his driveway and there are no roads to drive? And no, I...
  5. Buffalo & Rochester
    Have an ongoing issue with Uber... they are not paying cancellation fees. But they are charging the pax. Have to call support and tell them the time and location, and then they acknowledge it, but it takes 10 minutes on the phone talking to a non-native English speaking person. Uber is vague...
  6. Detroit
    Got a decent cancellation fee tonight, $9.75. Had just finished a drop off around Farmington Hills and got a request at a bar in Waterford. Got to the bar and parked out front, texted the passenger and said I was waiting outside. Waited a minute after cancellation option came up before leaving...
  7. Washington DC
    Anybody else irritated by Lyft's shenanigans? Several times, I drive all the way to pickup location just to have passenger cancel. Lyft automatically sends you a canned response why they can screw you out of a $5 cancellation fee. Uber takes a lot of blame on this board (deservedly), but Lyft...
  8. New Jersey
    Has anyone else had a cancellation fee based on time and distance traveled to a pickup?
  9. Washington DC
    I know we like to criticise Uber for its shortcomings, but what about Lyft. Specifically their cancel policy stinks. For every no show, wrong address by passenger, or flat out cancelled ride by passaenger, you have to stop and write an essay why you should get the measely cancellation fee you so...
  10. Complaints
    A RIDER CANCELLED 4 UBERPOOL TRIPS IN 2 MINS BUT DIDN'T GET CHARGED A CANCELLATION FEE. WTF? SUPPORT SAID THEY CANCELLED WITHIN THE TIME WINDOW.... I FOUND POLICY WHERE IT SAYS, "For uberPOOL requests, a cancellation fee may apply if a rider cancels the request anytime after a driver accepts the...
  11. Australia
    Uber will now charge you extra if your driver has to travel longer to reach you Uber is adding a bunch of new fees to sweeten the pot for drivers who may be reluctant to wait for slow passengers, drive longer distances for more out-of-the-way pickups, or get hit with trip cancellations at the...
  12. Brevard County
    I got a ride request last night and went to the address provided by Uber. It turned out that the address was bogus, and the rider was at a nearby restaurant. So I left the apartments and drove around to the nearby shopping center and told the rider I was outside with a text. They texted back...
  13. Complaints
    Last night i had a pickup downtown drop off was also downtown a 6 min ride my next ride in the que was 1min away i go to destination no one was there waited 6mins total and called twice so i cancelled the trip as i was already getting paid for wait time come to find out i wasnt given the...
  14. Ratings
    Is it true that a PAX cannot rate you if Either you or PAX cancels before starting the trip for any reason? After starting trip, Cancel with "Do not charge"? After starting trip, Cancel with any other reason to Get cancel fee? After you have traveled a significant distance, #2 and #3 still apply?
  15. Lyft
    Pro Lyft in-App tipping Pays 100% of cancellation fees Pays return tolls Pays time between arrival and rider's appearance. Better (subjectively) customer service Pro Uber More & Closer Pings per hour due to larger market share Pays selected surcharges that Lyft does not (example: Conn. into...
  16. Dallas
    Both Lyft and Uber work on the concept of packaged labor. The more drivers they have the more prices they can slash and still make a profit for themselves. But that also leaves the field open for a third party to come in with a different structure. For example: How motivated would you be if: 1...
  17. Albuquerque
    I took an Uber passenger home Saturday night that mentioned she preferred Lyft. Her reasoning was the tipping option. She said she hardly ever carries cash and feels bad when she can't tip. I myself have square and paypal to take payments for another small biz. I don't use these options to take...
  18. San Diego
    ... On every POO request NO Show Cancellation. Just as tiring to see your trips "processing" for hours before showing up with or without the right amount. This was the only good thing left on Uber ... Instant processing and real-time totals. SMH
  19. Milwaukee
    Today I contacted Uber about a cancelled ride to which Uber Support replied: "There is no longer a cancellation fee for our partners and riders. If you've waited for a rider for 5 minutes, you are welcome to cancel the trip and go back online so you can get another request. We'll connect you to...
  20. Advice
    I've been driving seven months in Houston. I have never received any compensation for cancellation fees. Has any other driver in Houston been paid a cancellation fee?
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