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cancellation fee

  1. Complaints
    Uber just cheated me out of a cancellation fee this afternoon. I drove 6.5 miles to pick up the rider and encountered impassable road construction about .7 miles from the destination. Given the combination of rural/industrial topography (it is a somewhat outlying area( a designated detour...
  2. San Diego
    I received my first revised fare notification last night. Uber revised a cancellation fee from $3.75 to $2.25. Where did they pull that dollar amount from? I don't see that amount referenced anywhere in the rate card for the district. Uber claims the incorrect amount was applied. Wtf?
  3. Lyft
    Left has a rule that you have to arrive and remain at the pick up location for at least five minutes before cancelling to receive a cancellation fee no matter what the reason for the cancellation is. Sometimes you have to cancel because of an issue which presents itself after making contact with...
  4. Washington DC
    waiting for XL pickup on Rhode Island Ave around 11 pm Sat. night.. Now this is Very Busy street and Not conducive to waiting AT ALL. I text guy and he says it’s actuallu down an alley and can I come down there. ( Already been waiting 3-4 minutes already). He desperately Pleads with me “ Please...
  5. Toronto (Ontario)
    I know it makes u feel good to know that you bagged an easy $5 cancellation fee when your rider doesn't show up but actually, Uber takes $1.25 of that and HST is $0.65 A little math and that leaves you with just $3.1 If u had to drive 3km to reach the rider and wait while car is on during...
  6. Sydney
    I picked up 5 people for an XL job last night, first time a PAX called me to check how many seats I had before I arrived. On the journey, they explained they waited a while for a previous Uber XL, who once he arrived explained he could only take 4 passengers and asked them to cancel and cop a...
  7. New Jersey
    Has anyone else had a cancellation fee based on time and distance traveled to a pickup?
  8. Chicago
    Then he called asking, "Which Uber are you?" and disconnected. BAM! Just in time for the cancellation fee.
  9. Advice
    Why is there no cancellation reason for "Minor unaccompanied by account holder"? I've given rides to a few high school kids who could have passed for 18 but probably weren't. However, I have refused and cancelled two different rides for kids who said they were 12 and 13 years old. The most...
  10. Washington DC
    I was multitasking and somehow managed to pick up a rider without that rider getting into my vehicle. I had literally just dropped off another passenger and apparently my next pick up was exactly the same corner. I got a call from her to pick her up a block away. As I started driving my...
  11. Los Angeles & Orange County
    Yea.. so the person requested premium ride from 10 miles away.. and actually i was on my way, the rider messaged me asking where am i, then i got a msg saying that i cant get cancellation fee since ride was cancelled less than 5 min. But when i checked, it passed 6 min, so i contacted customer...
  12. Washington DC
    Cold, Dark, Rainy Weather.. Pool pax with no surge Huge maze of apartment complex with tons of speed bumps Improperly dropped pin Add More to My List: Something to do on a rainy night!
  13. Complaints
    A RIDER CANCELLED 4 UBERPOOL TRIPS IN 2 MINS BUT DIDN'T GET CHARGED A CANCELLATION FEE. WTF? SUPPORT SAID THEY CANCELLED WITHIN THE TIME WINDOW.... I FOUND POLICY WHERE IT SAYS, "For uberPOOL requests, a cancellation fee may apply if a rider cancels the request anytime after a driver accepts the...
  14. Washington DC
    Lesson learned! I will cancel every rider who does not get in my car by the time their ride is ready. Thanks Uber, you're teaching me that customer device does not pay. Backstory: I spent 20 minutes at the peak surge time (2:45am) on U Street last Saturday night and got paid zero dollars...
  15. Brisbane
    I wonder if this is part of some more to come since the new CEO started. Abit late but better than never. Although Ill hold my judgment until further testing and see if this is accurate or another smoke and mirrors game from the Uber Gestapo. The only thing that really matters is putting the...
  16. Cleveland & Akron
    Heres the scenerio, Just getting off work from a armored carrier company still in full uniform (coat,shirt,badge,pants) it was raining and within 3 mins i got a req downtown they cancelled got another immediately after also 3mins i get there in 3mins i sit there for 2mins so i call the rider...
  17. Orlando
    I can't understand what is happening in our sad depressing market lately. For the past few weeks things have been extremely screwed up with the method of receiving ride request. I have been in the parking lot of cowboys, on the side road of gilt during the surges. ( which are now adjust non...
  18. Canberra
    I found that there was no record anywhere in the app of a cancellation fee to which I was entitled. So I contacted Uber using the app and received the following response: Sorry to hear about the trouble here, Jack. We are aware of and working on an issue that's preventing some cancellation...
  19. Lyft
    If you arrive and click arrive and the rider cancels. Do they get charged cancellation fee?
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