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will my uber driver account be deactivated based on a low acceptance or cancellation rate

1.6K views 12 replies 8 participants last post by  75827  
#1 ·
#12 ·
So true.... Oregon is probably like driving puppies and kittens around lol

You will NOT be deactivated for a low acceptance rate. This is per our U.S. Deactivation Policy that was written after the California and Mass. lawsuit fiasco.
You CAN be deactivated for a high cancellation rate. What that number is Uber doesn't disclose, but just keep that in mind.
The judge threw out that settlement and until he accepts another one Uber can do as they please. Not saying they will deactivate but they can if they choose. They supposedly met again May 2 but I haven't heard anything.

My buddy was at the Philadelphia Greenlight hub the other day and Saw two drivers arguing their case after being deactivated. One was deactivated for poor ratings. He did not know how low the rating had gotten but they told the gentleman he would have to take the class to get reinstated. He wasn't sure why the other guy was deactivated but he heard the person tell him that drivers are responsible to take all pings. My buddy and I got a chuckle out of that. I mean honestly what was the rep supposed to tell the guy no you can take whatever you want. Obviously we all know that in it Jersey at least acceptance rating hasn't been an issue in a while. I'm always hovering in between the teens and the twenties my buddy is usually in the forties. He drives both platforms.
 
#5 ·
My Uber cancel rate is usually around 10% for the week...one week it got to 18%. Almost all no-shows. Never heard anything about cancellations.

My acceptance rate is typically in the single digits to low teens if driving surge in .87 land, or around 50% if at the shore.

What typically happens with Uber is every three months or so, I get 3 weeks of identical, passive-aggressive sounding nasty-grams on Monday morning about "A reliable ride starts with you", then they leave me alone for several months until the cycle repeats. No threats of deactivation, just a "friendly reminder".

I noticed now Lyft has stopped sending me the weekly nasty-gram also...they probably realized I am incorragable when it comes to acceptance rate.
 
#11 ·
10%-14% seems to be within the normal range for a "weekend warrior" like me. Can't speak for guys that drive days during the week.

If you drive after midnight on the weekend, your cancel rate will go up. People order drunk and misplace pin, forget, fall asleep, want to keep partying, etc.

Alcohol affects coordination and judgement. That's why DUI is illegal and we have weekend business.
 
#13 · (Edited)
"Responsible for every ping"...that's a good one.

I personally think even letting us have unlimited non-acceptance, but maintaining the status quo otherwise, is too generous of a settlement for Uber/Lyft.

For us to be true "independent" contractors, we need to know and understand all the terms of the contract before being held "responsible" for it. Without this, we are employees that are misclassified as ICs.

In the case of rideshare, the entire contract means pickup location, destination, and fare rate--all technologically possible to show but withheld based on Travis' ideology (which Lyft copycats).

I know it's been said before on here, but Uber/Lyft literally "want it both ways" with regards to our independent contractor status. They want the benefits of ICs, but still want to treat us like employees.

Just because there are ants that will drive 20 miles unpaid for $3.71, take POOL, take X in an XL, take non-surge when surge is all around, take minors, allow eating/drinking, overload the car, does mean I am willing to do any of those things. I know the taxi/livery business comes with expenses beyond gasoline, some of which don't hit you immediately.

Those ants that behave the way Uber/Lyft want are the 96% that will be gone in a year.